With the aim of strengthening the quality of
communications and reporting services provided by the project as well as the
internal capacity of the Iraq IIC, the Information Management Officer will
perform the following duties with transparency and integrity, and in adherence
to the humanitarian standards for information management as provided by the
Active Learning Network for Accountability and Performance (ALNAP), the
Inter-Agency Standing Committee (IASC) and the Sphere Handbook.
Consultancy Objectives: The Information Management Officer will:
·
Support the Information Management and Reporting Officer
with his/her regular duties and responsibilities, including, but not limited
to: data cleaning and preparation, oversight and maintenance of internal data
collection and management systems, production of ad-hoc and regular reports, as
well as representation and/or presentation of Iraq IIC materials at relevant
meetings.
·
Develop strong relationships with reporting partners to
ensure management and feedback of information gathered by the Iraq IIC is
captured and documented. This requires a thorough review and understanding of
the current communication procedures and an alignment of all activities with
the objectives of the Iraq IIC in closing the feedback loop to affected
populations.
·
Document the impact of the Iraq IIC as an accountability
mechanism in the response by developing a technical analysis plan in alignment
with existing reporting indicators and new/thematic indicators as needs arise,
which will include, but are not limited to: changes in partners’ programming,
availability of services/feedback mechanisms to the affected population, as
well as the timeliness of referrals on responsive/corrective action as a result
of information shared by the Iraq IIC.
·
Meet multiple reporting deadlines for a variety of
clients and through a range of mediums where required. The incumbent must have
proven experience in producing high-quality reports, requiring: strong
English-language skills that translate complex ideas into simple messages;
excellent design skills and proven knowledge of design software such as Adobe
Creative Suites (InDesign, Illustrator, Photoshop); and strong experience in
information management software, including Excel as a minimum standard. Audio-visual experience is an asset.
·
Strengthen the Iraq IIC’s ability to promote and enhance
Accountability to Affected Populations through the provision of timely,
accurate, and relevant information sharing, and in particular through the
documentation of impact as mentioned below.
Deliverables: The Information Management Officer will conduct the following
tasks:
·
Assist the Information Management and Reporting Officer and
the Supervisor in the implementation of internal and external information
structures, policies and standard operating procedures to facilitate, support,
and promote data and information sharing within the humanitarian and wider
community.
·
Support the Information Management and Reporting Officer
in implementing the wider humanitarian information management and
accountability principles.
·
Establish and maintain effective relationships with
stakeholders. Support and act where required as the accountability focal point
between partners and the Iraq IIC and ensure information flows in accordance
with established information management and reporting standards and procedures.
·
Represent the Iraq IIC at meetings upon request,
including but not limited to cluster-level meetings. Design and deliver
cluster-specific, and other tailored presentations as required
·
Conduct daily and weekly analysis of call log, referring
cases and tracking cases referred to partners and their level of feedback as it
comes in. Document this feedback from partners in a systematic way to
facilitate analysis and reporting of impact, closing the loop on complaints, and
support the overall accountability of humanitarian actors to the affected
population.
·
Draft and edit promotional and/or communication materials
and strategy to raise the profile of the call centre among affected populations
and humanitarian actors (nationally and globally), including communicating
updates to Headquarters in Copenhagen.
·
Document and perform regular analysis of the Iraq IIC’s impact
on the response, including operational developments, achievements, constraints,
concerns, and request for support.
Other duties as required:
·
Daily activities include but are not limited to:
o
Reviewing the call log for urgent cases and sharing them
through the standardised referral pathways for follow-up;
o
Actively engage with partners to gather feedback on
previously referred case;
o
Document cases and feedback for regular impact analysis;
o
Analyse data and identify trends for ad-hoc reporting;
o
Update standard operator procedures/guidelines in
handling calls as required by the team Supervisor; and,
o
Communicate with partners to update the IIC’s directory
for humanitarian services.
The interview process will include a technical
examination and a phone interview.
Impact of results
The outcomes of the role impacts UNOPS Iraq IIC project.
The work of the Information Management Officer contributes to achievement of
UNOPS mission and vision:
- To expand the capacity of the United
Nations system and its partners to implement peace building, humanitarian
and development operations that matter for people in need.
- To satisfy UNOPS partners with
management services that meet world-class standards of quality, speed and
cost-effectiveness.
In particular, the results of the Information Management
Officer contribute to the following strategic goals:
- Enhanced accountability and
transparency, through the delivery of services that meet or exceed
expectations
- Enhanced UNOPS operational capacity
through improved process efficiency and effectiveness of UNOPS practices