The Operations Manager reports to the Deputy
Chief Executive, who provides gener...
The Operations Manager reports to the Deputy
Chief Executive, who provides general guidance and supervision. The role is
responsible for providing an efficient and integrated support service for the Defeat-NCD
Partnership.
The role contributes to the development and
implementation of strategies to enhance the competencies and position of the
Defeat-NCD Partnership in delivering services focused at the country level. Specifically,
by enabling their populations to access a range of interconnected essential
services and resources, through
four tracks: The Defeat-NCD National Capacity
Strengthening Facility, the Defeat-NCD Community & Health Systems Scale-up
Facility, the Defeat-NCD Essential Supplies and Distribution Facility, and the
Defeat-NCD Financing Facility.
The incumbent is responsible to abide by
security policies, administrative instructions, plans and procedures of the UN
Security Management System and that of the hosting agency - UNOPS.
The
Operations Manager’s responsibilities will include, but not be limited to the following:
Advisory and technical support
- Lead the
formulation of The Defeat-NCD Partnership’s operational strategies and
policies through advisory services to the Deputy Chief Executive.
- In consultation
with the relevant UNOPS counterparts, develop and keep updated the
standard operating procedures covering the Defeat-NCD Partnership
operations under its four tracks.
- Keep the hosting
terms between UNOPS and the Defeat-NCD Partnership updated, and ensure
maximum value for money and efficiency gains from services provided by
UNOPS as the hosting agency.
- Provide technical
advice and operational guidance on innovative approaches to project
financing, risk assessment/ mitigation and use of financing structures,
mechanisms instruments and guarantees.
- Collaborate with
colleagues to identify the need, determine cost and plan all Defeat-NCD
Partnership support services, including procurement, finance, human
resources and administrative services.
- Assist the Deputy
Chief Executive in setting goals, targets and performance standards for
projects, and recommend tools for monitoring, evaluation and auditing.
- Monitor and
supervise all aspects of operations to ensure compliance with corporate
strategies, UNOPS rules, regulations, policies, and standards of
accountability, ethics and integrity and achievement of results.
- Monitor support
services to ensure optimum client service and satisfaction, including
liaising with appropriate UNOPS Geneva Portfolio team members, UNOPS
Headquarters and Europe and Central Asia specialists in Human Resources,
Finance, Procurement, and Administration, and UNOPS field offices for
required support.
- At the request of
the Deputy Chief Executive participate in any internal or external forum
discussions and planning to ensure the Defeat-NCD Partnership’s position,
interests and priorities are fully considered.
- Act as focal point
for any internal/external audit exercises.
Project planning and coordination support
- Provide assistance
and support to programme and project budget preparation, revisions and
work planning.
- Provide input into
project engagement and acceptance documents including assisting with
contract negotiations.
- Advice on goal
setting, targets and performance standards for projects and recommend
tools for monitoring, evaluation and auditing.
- Monitor project
financial projections, take necessary action(s) and/or refer critical
issues to the Deputy Chief Executive and/or other stakeholders for action.
- Provide advice on
programme and project cost sharing, deployment of funds and closure.
- Constantly monitor
and analyse the operating environment to identify potential risks and take
action/refer critical issues for intervention to ensure delivery of
results.
- Closely liaise
with the UNOPS field offices in order to troubleshoot any issues that
might cause interruption in the support services management.
Procurement
- Oversee and
supervise the Defeat-NCD Partnership procurement processes, including
tendering processes and evaluation and supplier selection, to ensure
viable procurement solutions that meet operational needs and compliance
with UNOPS procurement procedures, regulations and standard of
accountability, ethics, integrity and performance.
- Evaluate
contractual arrangements and legal commitments/risks for appropriate
action.
- Oversee the
efficiency and integrity of the procurement evaluation process to ensure
cost-effective procurement of goods and services.
- In consultation
with relevant colleagues, review, administer and issue contracts,
agreements/amendments with the different vendors/sub-contractors/service providers.
- Oversee the
logistics of goods and equipment on project sites to confirm delivery and
safe warehousing.
- Evaluate, list,
update and monitor the performance of the roster of service providers of
suitable firms or institutions.
Financial management
- Prepare the Defeat-NCD
Partnership financial plan and manage the budget process/cycle to ensure
timely revisions and reallocation of funds.
- Oversee the
Defeat-NCD Partnership Finance Specialist and ensure compliance with the
UNOPS/ Financial Rules & Regulations and Finance procedures
- Monitor, track and
control expenditure to ensure optimum and appropriate use of resources.
- Ensure the
availability of required financial reports and exception reports including
investigating anomalies to resolve problems, reporting or recommending any
action required to relevant stakeholders.
- Supervise the
timely review, posting and closure of accounts. Certify/verify accuracy
and compliance with standards of accountability framework. Submit/prepare
mandated report on financial status.
- Supervise all
financial services (accounting, cash management, payments etc.) ensuring
timeliness and compliance with standards of accountability and
performance.
- Monitor the
expenditures for the Defeat-NCD Partnership and ensure that the direct and
indirect costs for hosting services charged by UNOPS are properly billed
and paid in accordance with the applicable procedures, hosting terms, and
standard operating procedures.
Human Resource Management
- Plan personnel
required for the Defeat-NCD Partnership programmes/projects.
- Oversee all human
resource services/processes including recruitment, salary administration
and compensation, performance review, training and development, ensuring
compliance with human resource rules, regulations, procedures and
standards of performance and ensuring that hiring managers actively seek
to create diverse teams in terms of gender and geography.
- Promote and
support a learning culture by empowering individuals and teams to identify
critical learning needs and plan/provide easy access to learning
opportunities to maintain personnel competency and flexibility.
- Foster a positive
work environment, respectful of both men and women, and ensure that the
highest standards of conduct are observed.
- Exercise control
of all staffing issues within the Defeat-NCD Partnership as required by
the projects’ demands including recruitment, training, personnel
performance review.
Administration and Information Technology
- In close
collaboration with the UNOPS Geneva Portfolio team, support maintenance of
a secure and reliable ICT environment, including adequate plans for
disaster recovery.
- Manage the
acquisition, maintenance, inventory, recording, verification and
protection of project and administrative facilities/assets, including IT
infrastructure, equipment and servers.
- Identify
opportunities for leveraging the use of IT to enhance business operations
and efficiency and to facilitate knowledge management, and information
sharing.
- Manage the timely
and efficient delivery of all administrative services, (e.g. premises,
asset management, organizational and personnel security, travel and IT).
Knowledge management and innovation
- Lead the
development and introduction of innovation to ensure the Defeat-NCD
Partnership is continually incorporating best practice approaches in its support
services.
- Manage the
dissemination and sharing of best practices and lessons learned for
corporate development planning and knowledge building.
- At the request of
the Deputy Chief Executive and in collaboration with the team, plan,
implement and organise strategic capacity building of project personnel,
clients and stakeholders.
- Perform any other
work-related duties and responsibilities that may be assigned by the Deputy
Chief Executive.