Creativity: -Actively seeks to improve programmes or services; Offers new and
di...
Creativity: -Actively seeks to improve programmes or services; Offers new and
different options to solve problems or meet client needs; Promotes and
persuades others to consider new ideas; Takes calculated risks on new and
unusual ideas; thinks outside the box; Takes an interest in new ideas and new
ways of doing things; Is not bound by current thinking or traditional
approaches
Communication: Speaks and writes clearly and effectively; Listens to others, correctly
interprets messages from others and responds appropriately; Asks questions to
clarify, and exhibits interest in having two-way communication; Tailors
language, tone, style and format to match the audience; Demonstrates openness
in sharing information and keeping people informed
Planning
and Organising - Develops clear goals that are consistent with agreed
strategies; Identifies priority activities and assignments; adjusts priorities
as required; Allocates appropriate amount of time and resources for completing
work; Foresees risks and allows for contingencies when planning; Monitors and
adjusts plans and actions as necessary; Uses time efficiently
Teamwork - Works collaboratively with colleagues to achieve
organisational goals; Solicits input by genuinely valuing others’ ideas and
expertise; is willing to learn from others; Places team agenda before personal
agenda; Supports and acts in accordance with final group decisions, even when
such decisions may not entirely reflect own position; Shares credit for team
accomplishments and accepts joint responsibility for team shortcomings
Client Orientation - Considers
all those to whom services are provided to be “clients ” and seeks to see
things from clients’ point of view; Establishes and maintains productive
partnerships with clients by gaining their trust and respect; Identifies
clients’ needs and matches them to appropriate solutions; Monitors ongoing
developments inside and outside the clients’ environment to keep; informed and
anticipate problems; Keeps clients informed of progress or setbacks in
projects; Meets timeline for delivery of products or services to client
Judgement/Decision-making - Identifies the key issues in a complex
situation, and comes to the heart of the problem quickly; Gathers relevant
information before making a decision; Considers positive and negative impacts
of decisions prior to making them; Takes decisions with an eye to the impact on
others and on the organization; Proposes a course of action or makes a
recommendation based on all available information; Checks assumptions against
facts; Determines that the actions proposed will satisfy the expressed and
underlying needs for the decision; Makes tough decisions when necessary