Summary of Key Functions:
Implementation of ICT and
operati...
Summary of Key Functions:
- Implementation of ICT and
operational strategies
- Supervisory responsibilities (if
applicable)
- ICT management and administration
- Network administration
- Telecommunications and web management
services
- Support to knowledge building and
knowledge sharing
1. Ensures implementation
of ICT and operational strategies, focusing on achievement of the following
results:
- Full compliance of ICT activities
with UNOPS rules, regulations, policies and strategies.
- Contribution to the office’s ICT
business processes mapping and to the elaboration of internal Standard
Operating Procedures (SOPs) in ICT, in consultation with the direct
supervisor and office management.
2. Undertakes
supervisory responsibilities (if applicable), focusing on achievement of
the following results:
- Establishment
of work plans, standards for performance evaluation, indicators for work
progress and achievements, together with supervisee. Timely corrective
actions to achieve objectives and deadlines.
- Provision of technical guidance and
on-the-job training to ensure work standards are achieved in line with
work objectives.
- Recommendation of training needs for
supervisee to ensure skills are updated in accordance with relevant
technological state of the art.
3. Ensures
efficient and effective ICT management and administration, focusing on
achievement of the following results:
- Participation in the development
of ICT standards and strategies.
- Maintenance of inventory of all computer,
telecommunication equipment, I/O devices and software existent in the
office ensuring compliance with registration and upgrades.
- Interaction with HQ and ICT staff from
other UN agencies in the area to share and exchange information and
expertise on applications and tools.
- Effective functioning (installation,
operation and maintenance) of all UNOPS hardware equipment and acquisition
of hardware supplies.
- Performance of specific technical
functions, including changing of hardware electronic components (disks,
memories, network wiring, power sources, etc.) and routine repairs.
- Installation of commercial and in-house
developed software and related upgrades, anti-virus programs on a timely
basis.
- Supervision of information and
communication services of the Sudan Office.
- Advice on project implementation on all
activities involving ICT.
- Provision of consulting services,
ICT audit inspections and/or facilitation of selection/deployment of
software to projects, seeking technical advice and support from ICT
Development staff as required.
- Liaison with UNOPS Headquarters,
Decentralized Offices and project offices to determine hardware and
software requirements.
- Leader of information technology and
systems planning exercises undertaken in the office, representing the
office in those undertaken throughout UNOPS.
- Acting as UNOPS' liaison with the local
UN partner agencies on issues relating to UNOPS ICT.
- Advice on procurement process related to
hardware and software and establishment and maintenance of a roster of
potential suppliers.
- Active networking with clients on how to
address and improve mutually common areas of concern.
4. Ensures
efficient network administration, focusing on achievement of the
following results:
- Maintenance
of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure
that Network Operating Systems support databases, documents, resources and data
files.
- Installation, upgrading and maintenance
of LAN/WAN systems, including applications used in the system.
- Management and maintenance of equipment
and applications associated with electronic mail system.
- Monitoring of the network connection on
a daily basis to ensure a stable and responsive network environment.
- Trouble-shooting and monitoring of
network problems. Proper security to the LAN by stringent management of
the Firewall. Ensure that the UNOPS desktop and network resources are
protected from malicious virus attacks and deploy countermeasures in the
event of the attacks.
- Response to user needs and questions
regarding network access.
- Maintenance of up-to-date parameters of
information for the network clients and electronic mail.
- Implementation of backup and restoration
procedures for local drives. Maintenance of backup logs. Organization of off-site
storage of backups.
- Maintenance of measures in place for
business continuity and disaster recover processes and procedures
including backup and restoration of both server and local storage
facilities.
- Maintenance of video conference applications
and PABX operations.
5. Ensures
efficient and functioning telecommunications system and web management
services, focusing on achievement of the following results:
- Proactive maintenance on telecom
system to avoid disruption of service.
- Performance of minor repairs on hardware
equipment, as required.
- Receipt, testing and installation of
telecommunications hardware.
- Support to the maintenance of the Sudan
Office website and Intranet page.
6. Provides support
to knowledge building and knowledge sharing, focusing on achievement of the
following results:
- Staff training and support on
hardware familiarization and maintenance; software applications, file
management/maintenance and LAN/WAN systems;
- Advice to management, clients and
colleagues on subject matter expertise
7. Performs any
other duties as assigned by the Operations Manager
Impact of Results
The key results have an impact on the
execution of the ICT management in the Sudan Office in terms of quality and
accuracy of work completed. Timely updating and implementation of
software/hardware, punctual and accurate information, and client-oriented
approach enhances UNOPS capability as an efficient and first-class service
provider.