Teamwork - Works collaboratively with colleagues to achieve
organisational goals...
Teamwork - Works collaboratively with colleagues to achieve
organisational goals; Solicits input by genuinely valuing others’ ideas and
expertise; is willing to learn from others; Places team agenda before personal
agenda; Supports and acts in accordance with final group decisions, even when
such decisions may not entirely reflect own position; Shares credit for team
accomplishments and accepts joint responsibility for team shortcomings
Communication - Speaks
and writes clearly and effectively; Listens to others, correctly interprets
messages from others and responds appropriately; Asks questions to clarify, and
exhibits interest in having two-way communication; Tailors language, tone, style
and format to match the audience; Demonstrates openness in sharing information
and keeping people informed
Planning and Organizing - Develops
clear goals that are consistent with agreed strategies; Identifies priority
activities and assignments; adjusts priorities as required; Allocates
appropriate amount of time and resources for completing work; Foresees risks
and allows for contingencies when planning; Monitors and adjusts plans and
actions as necessary; Uses time efficiently
Judgement/Decision-making - Identifies the key issues in a complex
situation, and comes to the heart of the problem quickly; Gathers relevant
information before making a decision; Considers positive and negative impacts
of decisions prior to making them; Takes decisions with an eye to the impact on
others and on the organization; Proposes a course of action or makes a
recommendation based on all available information; Checks assumptions against
facts; Determines that the actions proposed will satisfy the expressed and
underlying needs for the decision; Makes tough decisions when necessary
Client Orientation - Considers all those to whom services are
provided to be “clients ” and seeks to see things from clients’ point of view; Establishes
and maintains productive partnerships with clients by gaining their trust and
respect; Identifies clients’ needs and matches them to appropriate solutions;
Monitors ongoing developments inside and outside the clients’ environment to
keep; informed and anticipate problems; Keeps clients informed of progress or
setbacks in projects; Meets timeline for delivery of products or services to
client