*** Only European
Union candidates need apply***
Under the
direct supervision of the Chief Remote Mission Support Section, the incumbent
is
responsible
for the following duties:
• Assists in
routine installation, configuration, testing and deployment of server hardware
and
software,
including Local Area Network, Operating Systems, Electronic mail, Unix, Linux,
Lotus Notes,
Citrix, Database systems, Internet Web software, firewall, Domain Name Server
(DNS), DHCP,
mail relay, and various security software.
• Assists in
routine administration, operation, technical support, and monitoring of server
systems.
• Undertakes
routine troubleshooting of server systems. If the problem persists, escalates to
higher level
in accordance with procedures.
• Performs
routine 24x7 operations of assigned systems.
• Assists in
responding to requests from user offices and assists in deploying/configuring
systems so as
to conform to infrastructure standards.
• Implements
backups of servers following standard backup procedures.
• Collects
various statistics on the performance and reliability of server systems, and
produce
pertinent
reports.
• Maintains
the documentation of server systems, pertinent to operations and system
administration.
Project Administration and Execution
• Drafts
project outlines and execution plans including timelines, resource requirements
and
budgets
• Assist the
supervisor with the installation of equipment and implementation of projects
• Identifies
and liaises with stakeholders verbally and in writing
• Assembles
and composes information relevant to the project
• Manages
tasks up to completion while adhering to deadlines
• Assists in
the coordination and delivery of projects
•
Participates in project meetings and presents information when required
• Drafts
report on regular intervals
• Documents
project progress and lessons learned
Network and Systems Operations
• Assist in
the interfacing activities of multi-layer LAN and WAN switches, routers,
bridges
multiplexers
and concentrators.
• Assist in
the installation, commissioning and maintenance/repair of a range of medium and
high capacity
VoIP terminals, computerized telephone accounting and billings systems.
• Assists in
routine installation, configuration, testing and deployment of server hardware
and
software,
including Local Area Network, Operating Systems, Electronic mail, Unix, Linux,
Lotus Notes,
Citrix, Database systems, Internet Web software, firewall, Domain Name Server
(DNS), DHCP,
mail relay, and various security software.
• Assists in
routine administration, operation, technical support, and monitoring of server
systems.
• Undertakes
routine troubleshooting of server systems. If the problem persists, escalates
to
higher level
in accordance with procedures.
• Interact
with network and systems administrators to proactively facilitate integration
of hosts
and storage
array systems;
• Maintain up-to-date documentation on
field storage system hardware and software
configurations
and performance measurement statistics;
• Assists in
responding to requests from user offices and assists in deploying/configuring
systems so as
to conform to infrastructure standards.
• Implements
backups of servers following standard backup procedures.
• Collects
various statistics on the performance and reliability of server systems, and
submit to
supervisor
for the preparation of pertinent reports.
• Maintains
the documentation of server systems, pertinent to operations and system
administration.
• Assist in
coordinating the factory calibration and repair of ICT test equipment.
• Performs
tasks related to scheduled service requests, including equipment replacement,
equipment
installation/de-installation, software installation, LAN connection, returns to
stock,
site surveys,
etc.
• Provides
basic training to end-users on the use of standard systems.
Performs
other related duties as required.
Impact of Results
The results
of the work of the Information Systems Technician impact directly on delivery
of
services that
satisfy the requirements of the Department as well as the performance of these
services
implemented in the DFS/DPKO field missions and headquarters. It will also
ensure proper
processes and
methodologies are followed and implemented according to the latest of the
industry
standards.
The incumbent is responsible for ensuring activities for all global locations
are in line
with the
overall business targets and UN policies, rules and regulations.