Support Service Officer

UNOPS Sudan Office under the overall umbrella of the ETOH Hub, is operating in a very challenging environment where emergency, humanitarian, recovery and development interventions are existing throughout the country and where security situation change regularly. Also, where the need is great and UNOPS potential interventions is important.

The Support Services Officer (SSO) works to ensure that effective, quality and timely operations & support services are provided for all UNOPS programmes, projects and units in Sudan.

The SSO is responsible and accountable for the effective coordination  of the Sudan Office’s administration, support and operations services. This includes supporting management, and advising and coordinating relevant units on procedural, compliance, security and business continuity related matters. The incumbent will fulfil these duties and responsibilities under the supervision of the Head of Office and close cooperation with the ETOH Head of Support Services and other relevant units in Sudan and Ethiopia offices. 

In support of senior management, he/she coordinates and advice to ensure operational effectiveness, focusing on achievement of the following tasks:

• Effective implementation of corporate directives, guidelines and strategies, and establishment of relevant management targets, as well as monitoring of achievements/results in the field of support services and operations management;
• Provides support to UNOPS programmes regarding their operational arrangements, including financial guarantees, and innovative approaches to finance private and public sector projects, as well as risk assessment and mitigation;
• Support  the Management and the Locally Managed Direct Costs budgets expenditures for Sudan Office in conjunction with Finance;
• Maintains oversight over UNOPS’s financial position and financial projections, and escalates any exceptions and issues to senior management in a timely manner;
• Actively supports knowledge building and sharing to promote implementation of international best practices in management and operations;
• Coordinate  and provide input on the creation and implementation of Standard Operating Procedures (SOPs) and workflows to review and improve operational processes and procedures;
• Builds staff capacity in operations and produces lessons learned to rectify future operational issues.

Assists with effective project implementation and delivery, focusing on achievement of the following tasks:

• Support  the Head of Office and relevant units in the review of the operational aspects of proposed projects, including implementation plans, cost implications, and identifies milestones to ensure success;
• Support and Coordinate the  Head of Office, Infrastructure Team Leader, Project Management Officer, and ETOH Head of Support Services, with determining support services required for providing support to projects and activities and setting goals, targets and performance standard for projects;
• Reviews, monitors and evaluates the existing arrangements to improve service quality and cost-efficiency;
• Assists the Infrastructure Team Leader, Project Management Officer, and the Project Managers in the preparation of project budgets and revisions, as well as operational work plans and provides advice on the direct costs that should be included in various project budgets to cover office costs;
• Analyses project budgets and revisions, advises programmes and projects with regards to the deployment of funds, and issues such as project inception and closure;
• Negotiate with service providers in the framework of relevant office and project activities and report to the Head of Office;
• Provides substantive inputs for the preparation/finalization of documents for project engagement and acceptance, including project documents, detailed project budgets, deliverable work plans (procurement and staffing), ToRs, MoUs or Letters of Agreement, Implementation Analysis Notes(IAN);Monitors donor fund contributions (committed and actual), receipt of funds, commitments and actual expenditures, update status, forecast and business acquisition;
• Aligns office procedures and systems to create a client-oriented culture in provision of operational support services.

 On behalf of the Head of Office, contribute and participate in all relevant working groups within UNCT and UNDSS regarding common services, and works to make sure that all operational procedures and practices are in line with UN/UNOPS rules, including country security plan;

• Responsible for ensuring the efficient and timely delivery of support services to UNOPS activities, including projects and programmes, including provision of common services through the UN Country Team and other partners;
• Participates in and contributes to the relevant UN Country Team activities, including but not limited to the Operations Management Team (OMT) and common operations/services meetings to enhance coordination and cooperation with other UN organizations;
• Support  full implementation of the UN Minimum Operating Security Standards (MOSS) for duty stations with UNOPS presence, as well as creation and implementation of a Business Continuity Plan (BCP);
• Organize and Coordinate  the provision of support services to projects and programmes, including finance/admin, HR, procurement and logistics;
• Serves as an interface between projects and ETOH management on all administrative issues (including HR, admin, legal, security, finance and procurement);
• Ensures that UNOPS rules and procedures are dully applied in all support services and operations areas, support the Head of Office and ETOH Head of Support Services with compliance issues, including following up on and implementing audit recommendations.

Ensures effective and accurate financial resources management, and support  the Finance Unit, focusing on achievement of the following tasks:

• Provide support in the management of  the Finance Unit and ensures compliance to UNOPS Financial Rules & Regulations and finance procedures, liaises with ETOH Finance, IPAS Finance and Finance Practice Group as required to resolve issues and challenges;
• Closely monitors and ensures that Sudan Office POs are duly reviewed/closed quarterly by all ETOH OneUNOPS users, as applicable;
• Monitors status of management and LMDC budgets as well as project budgets, and ensure that budget revisions are done on time and in line with UNOPS procedures;
• Ensures that all relevant internal and control mechanisms in projects are duly established and implemented;
• Oversees the proper recording of all project and office assets in the Sudan Office;
• Ensure coordination with ETOH Finance and ensure that Sudan finance unit, all support staff/buyers/logisticians and oneUNOPS users, adhere to year-end reporting requirements and deadlines set by the UNOPS HQ.

Ensures provision of efficient procurement, administration and logistics services, and Support  the Procurement Unit, as well as work of the administration personnel, focusing on achievement of the following results:

• Provide support in the management of  procurement of the relevant office supplies in a quality and timely manner, as well as procurement activities to be undertaken in support of projects and programmes;
• Liaises with ETOH Procurement through HoSS, IPAS Procurement and Sustainable Procurement Practice Group as required to resolve issues and challenges;
• Support in reviewing the  ITBs and RFQs before their finalization, and ITB/RFP bidding documents prior to launching tenders to ensure bidding documents are in compliance with UNOPS procurement procedures;
• Participate in bid opening events to ensure UNOPS procurement procedures are duly followed during events, monitors receipt of offers, late submissions, and submission of bank guarantees to the Finance Unit, for proper financial management;
• Reviews the Terms of Reference for vendors and consultants, ensure the evaluation and updates of the rosters for vendors and consultants based on performance;
• Review evaluation of proposals received, recommendations for contract awards, and participate in negotiations with successful bidders as and when required;
• Reviews and clears contract documents and agreements with partner institutions and UN agencies;
• Oversee the administration of contracts and agreements as well as processing of amendments, as required;
• Oversee and facilitate obtaining of visas, registration, travel permits and other relevant government documents for UNOPS staff and contractors through regular interaction with HAC and the Ministry of Foreign Affairs;
• Ensure provision of relevant transport services required by the office and projects, including management oversight for the office vehicle pool in line with UNOPS rules and procedures, such as implementation of a system to ensure that use and conditions of vehicles are recorded as appropriate;
• Supervises office security/administration personnel, and provision of facilities management services including maintenance and cleaning of office premises and space, and coordinates purchase of utilities such as electricity, water, phone and internet lines, fuel for vehicles and generators and security guards management.

Ensures strategic human resources management, and support  the HR team, focusing on achievement of the following results:

•  Provide support in the management of  the HR Unit, and ensures compliance to procedures; liaises with ETOH HR, IPAS HR and People and Change Practice Group as required to resolve issues and challenges;
• Follow up the  overall HR and talent management of UNOPS Sudan office and projects, including but not limited to recruitment, orientation, training, performance management, and issue management of staff and consultants;
• Supports periodic market research on local salary scales, and other corporate reporting requirements;
• Provide support in  the preparation of a learning plan for UNOPS personnel based on business needs and capacity issues;
• Contributes to staff capacity through training, coaching and mentoring on relevant HR and operations issues.

Work towards improving the quality of information and communication services, and support  the ICT services, focusing on achievement of the following tasks:

• With the coordination to the Hub ICT unit the Support Service Officer  monitors the ICT services provided and ensure compliance to procedures, in association with the Corporate Support Practice Group as needed;
• Ensure proper maintenance of server equipment, computers/laptops, and other ICT equipment owned by the office or projects;
• Makes sure that UNOPS units, personnel and projects are provided with the required ICT services and equipment to fulfil their duties and responsibilities in an effective manner;
• Perform other duties as required, including coordinating the review and upgrading of the UNOPS ICT infrastructure.

Education:

• Master’s degree in Business Administration, Public Administration, Management or related field. Bachelor’s degree and additional 4 years of relevant professional experience may be accepted in lieu of a master’s degree.

Work Experience:

• At least 4 years of experience with operations management or project support services is required.
• Strong background in finance, procurement, logistics and human resources management highly desirable.
• Experience in UN rules and regulations, particularly relating to procurement and finance management, is a distinct advantage.
• PRINCE2 Foundation Certification and/or similar project management certification may be considered an advantage.

Language Requirements:

• Fluency in spoken and written English and Arabic is required. 

Management and Leadership

• Strong interpersonal skills and the ability to understand and adapt to changing client demands, and priorities;
• Focuses on client satisfaction; and responds positively to feedback from clients and management;
• Demonstrates conflict resolution skills;
• Ability to lead and coach team members and personnel;
• Ability to prioritize tasks in the context of a rapidly evolving operational environment;
• Consistently approaches work with energy and a positive, constructive attitude;
• Remains calm, in control and good humored even under pressure;
• Demonstrates openness to change and ability to manage complexities.

Development and Operational Effectiveness

• Has a good understanding of the UN rules and procedure and their application for effective operations management and timely project implementation;
• Ability to advise management, personnel, clients and projects on the administrative aspects of UN human resources policies and contracts
• Ability to multi-task a range of work assignments, and work under pressure with tight deadlines;
• Demonstrated ability to apply good judgment and decision making skills;
• Strong analytical and problem solving skills and ability to handle a range of issues simultaneously;
• Uses technology to ensure business processes are efficient, and possesses strong computer skills, including experience with relevant tools for effective database and information management;
• Takes ownership for all responsibilities and honors commitments.

Sudan

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.