The Head of Support Services is a
critical leadership role in the Operational Hu...
The Head of Support Services is a
critical leadership role in the Operational Hub, reporting to
the Director, who provides general guidance and supervision. The role is
responsible for providing an efficient and integrated support service for the
Operational Hub.
The role contributes, as part of
the Operational Hub leadership team, to the development and
implementation of strategies to enhance the competencies and position of UNOPS
in sustainable project management and services to partners, stakeholders and UN
system partners.
The incumbent is responsible to
abide by security policies, administrative instructions, plans and procedures
of the UN Security Management System and that of UNOPS.
The Head of Support Services (HoSS) has a primary reporting line to the Operational Hub Director (OHD) and is responsible for ensuring the highest efficiency and client service in Support Services. She/he is a member of the Senior Management team, with responsibility and accountability for all aspects of Operations management of the Operational Hub.
The Head of Support Services provides strategic guidance, analyses and operational oversight over the management of SNOH resources, and is responsible for safeguarding the financial accountability of the office. The HoSS leads strategic planning for, coordinates and manages the activities of the support services (human resources, finance, procurement, logistics, administration and ICT). The HoSS advises the OH Director on the overall strategic direction and activities of the functions and their personnel, and is accountable for ensuring consistency with UNOPS Regulations, Rules and procedures and good management practices.
In support of the Operational Hub Director’s leadership role for all SNOH operations, the HoSS is responsible for oversight and delivery of services to the partners of SNOH against tough standards of speed, consistency and quality, establishing UNOPS’ reputation as an organisation that provides operational excellence for results that matter. The HoSS is based in Dakar and provides support to the operations in Dakar and in countries under the responsibility of SNOH.