Information Systems Assistant

Under the direct supervision of the Chief Remote Mission Support Section, the incumbent is responsible for the following duties:

• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Performs routine 24x7 operations of assigned systems.
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.

Project Administration and Execution

• Provide routine support in drafting project outlines and execution plans including timelines, resource requirements and budgets.
• Assists the supervisor with the installation of equipment and implementation of projects.
• Identifies and liaises with stakeholders verbally and in writing.
• Assembles and composes information relevant to the project.
• Manages tasks up to completion while adhering to deadlines.
• Assists in the coordination and delivery of projects.
• Participates in project meetings and presents information when required.
• Drafts report on regular intervals.
• Support in documenting project progress and lessons learned Network and Systems Operations.
• Assists in the interfacing activities of multi-layer LAN and WAN switches, routers, bridges multiplexers and concentrators.
• Assists in the installation, commissioning and maintenance/repair of a range of medium and high capacity VoIP terminals, computerized telephone accounting and billings systems.
• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Interacts with network and systems administrators to proactively facilitate integration of hosts and storage array systems;
• Maintains up-to-date documentation on field storage system hardware and software configurations and performance measurement statistics;
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and submit to supervisor for the preparation of pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Assists in coordinating the factory calibration and repair of ICT test equipment.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
• Provides basic training to end-users on the use of standard systems.
• Performs other related duties as required.

Impact of Results

The results of the work of the Information Systems Technician impact directly on delivery of services that satisfy the requirements of the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

• Secondary school education or equivalent technical school is required. First level degree in Computer Science, Information Technology or a related field highly desirable.

• A minimum of 4 years of experience working with ICT projects.

• Experience performing routine tests on servers, network, software quality, user acceptance, and/or management tools is highly desirable.
• Experience in network management solutions in particular network monitoring and analytics is desirable.
• Familiarity with centralized and globally distributed systems.
• Good knowledge of Windows operating system, database, web server, web application server, enterprise system architecture and Windows/Linux TCP/IP network stacks.
• Knowledge of data communications and networking especially WAN environment based on satellite link.

• ITIL Trained/Certified and/or PRINCE2 certifications are highly desirable.

• Fluency in English is required. Knowledge of a second UN language is highly desirable.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.