UNOPS Hub in Amman
The
UNOPS Hub in Amman covers Jordan, Lebanon, Iraq, Syria, Turkey, and Yemen, and
implements projects in partnership with bilateral donors, national governments,
and other UN agencies. With an established presence across the region,
the office runs operations including large-scale procurement, project
development, and technical management, and provides financial, human resources,
and infrastructure-related services. The functional objective of UNOPS Hub in
Amman is to deliver its projects in an efficient and effective manner and in
line with the principles, rules and regulations of UNOPS, in order to support
the response to the current needs and national priorities in the region.
The incumbent is responsible to abide by security
policies, administrative instructions, plans and procedures of the UN Security
Management System and that of UNOPS.
UNOPS is committed to achieving a fully diverse
workforce.
Project
Background
The Iraq Information
Centre (IIC) was launched in 2015 following an inter-agency assessment into the
information and communication needs of displaced populations in Iraq.
Responding to one of the most complex humanitarian crises in the world, the
Humanitarian Country Team agreed to the establishment of an inter-agency
accountability mechanism that allows affected populations to directly influence
the evolution of humanitarian response in Iraq.
The Iraq IIC is
implemented by UNOPS and is funded by a range of partners. Since its launch,
the Iraq IIC has handled more than 170,000 calls, giving information to more
than 1 million individuals. The Iraq IIC’s primary objective is to promote
two-way communication between affected populations to:
- Empower communities through the
provision of accessible and timely information on how to access humanitarian
services and resources required to improve their situation;
- Help ensure efficient and effective
coordination of humanitarian actors operating in Iraq by collecting and
circulating information about the urgent needs and priorities of affected
populations, as well as the information gaps between them and delivering
actors;
- Support an environment of transparency
and accountability by establishing an easy-to-access and safe mechanism through
which critical feedback and complaints can be submitted and referred to
humanitarian actors to influence humanitarian programming and shape advocacy.
After almost four years of its launch,
the impact of the Iraq IIC is getting bigger within the beneficiaries and the
humanitarian community and therefore it is expanding in its size and services
in order to response to peoples demand. For that purpose, a proper advocacy and
communication strategy is required in order to give the visibility that Iraq
IIC needs in order to reach most vulnerable. In addition to that, Iraq is
transitioning from emergency to an early recovery period and the Iraq IIC needs
to adapt its services to the current situation and reach people’s voice to humanitarian
partners and stakeholders.
Purpose and Scope of Assignment
UNOPS is seeking a
Communication Expert with IT background to enhance IIC outreach structures. The
incumbent reports to the Project Manager, and will work closely with the Communications
& Reporting Officer and the Community Engagement staff, in order to
contribute to the overall project objectives.
The general objective of the communication
expert is to increase the visibility of the call center towards its
beneficiaries, key informants and humanitarian actors in Iraq. In addition, the
consultant will be required to analysis IIC current situation and context of
the country and look for additional services in order to adjust our services to
our clients.