With the aim of strengthening data analysis and the quality of communications and reporting
services provided by the project as well as the internal capacity of the IIC, the Information Management Officer will
perform the following duties with transparency and integrity, and in adherence
to the humanitarian standards for information management as provided by the
Active Learning Network for Accountability and Performance (ALNAP), the
Inter-Agency Standing Committee (IASC) and the Sphere Handbook.
Consultancy Objectives: The Information Management Officer will:
●
Work in partnership with the
Information Management and Reporting Officer in regular duties and
responsibilities, including, but not limited to: data cleaning and preparation,
data processing and analysis, oversight and maintenance of internal data
collection and management systems, production of ad-hoc and regular reports, as
well as representation and/or presentation of IIC materials at relevant
meetings.
●
Develop strong relationships with
reporting partners to ensure management and feedback of information gathered by
the IIC is captured and documented. This requires a thorough review and
understanding of the current communication procedures and an alignment of all
activities with the objectives of the IIC in closing the feedback loop to affected
populations.
●
Document the impact of the IIC as an
accountability mechanism in the response by developing a technical analysis
plan in alignment with existing reporting indicators and new/thematic
indicators as needs arise, which will include, but are not limited to: changes
in partners’ programming, availability of services/feedback mechanisms to the
affected population, as well as the timeliness of referrals on
responsive/corrective action as a result of information shared by the IIC.
●
Meet multiple reporting deadlines
for a variety of clients and through a range of mediums where required. The
incumbent must have proven experience in producing high-quality reports,
requiring: strong English-language skills that translate complex ideas into
simple messages; excellent design skills and proven knowledge of design
software such as Adobe Creative Suites (InDesign, Illustrator, Photoshop); and
strong experience in information management software, including Excel as a
minimum standard. Audio-visual
experience is an asset.
●
Strengthen the Iraq IIC’s ability to
promote and enhance Accountability to Affected Populations through the
provision of timely, accurate, and relevant information sharing, and in
particular through the documentation of impact as mentioned below.
Deliverables: The Information Management Officer will conduct the
following tasks:
●
Support the Information Management
and Reporting Officer in the regular revision and implementation of internal
and external information structures, policies and standard operating procedures
to facilitate, support, and promote data analyse and information sharing within
the humanitarian and wider community.
●
Establish and maintain effective
relationships with stakeholders. Support and act where required as the
accountability focal point between partners and the IIC and ensure information
flows in accordance with established information management and reporting
standards and procedures.
●
Represent the IIC at meetings upon
request, including but not limited to cluster-level meetings. Design and
deliver cluster-specific, and other tailored presentations as required
●
Conduct daily and weekly analysis of
call log, tracking cases referred to partners and their level of feedback as it
comes in. Document this feedback from partners in a systematic way to
facilitate analysis and reporting of impact and support the overall accountability
of humanitarian actors to the affected population.
●
Draft and edit promotional and/or
communication materials/documents and strategy to raise the profile of the call
centre among affected populations and humanitarian actors (nationally and
globally), including communicating updates to Headquarters in Copenhagen.
●
Document and perform regular
analysis of the IIC’s impact on the response, including operational
developments, achievements, constraints, concerns, and requests for support.
●
Applying appropriate statistical
principles, identify, analyse, and interpret trends or patterns in complex IIC
datasets
●
Explore and apply new data
visualization techniques to increase insight and visibility to data trends and
associated opportunities, challenges and priorities.
●
Assist in the preparation of a range
of written communication documents (such as reports, letters, emails and
presentations) for internal and external project stakeholders as needed.
●
Draft and assemble materials for
internal and external meetings, as required.
●
Perform any duty required by his/her
direct supervisor.
●
Daily activities include but are not
limited to:
- Reviewing the call log for urgent
cases and sharing them through the standardised referral pathways for
follow-up,
- Actively engage with partners to
gather feedback on previously referred cases,
- Document cases and feedback for
regular impact analysis,
- Analyse data and identify trends for
ad-hoc reporting,
- Update standard operator
procedures/guidelines in handling calls as required by the team Supervisor and
Project Manager,
- Communicate with partners to update
the IIC’s directory for humanitarian services.
The interview process will include a technical
examination and a phone interview.
Impact of results
The outcomes of the role impact’s UNOPS IIC
project. The work of the Information Management Officer contributes to
achievement of UNOPS mission and vision:
●
To expand the capacity of the United Nations
system and its partners to implement peace building, humanitarian and
development operations that matter for people in need.
●
To satisfy UNOPS partners with management
services that meet world-class standards of quality, speed and
cost-effectiveness.
In particular, the results of the Information
Management Officer contribute to the following strategic goals:
●
Enhanced accountability and transparency,
through the delivery of services that meet or exceed expectations
●
Enhanced UNOPS operational capacity through
improved process efficiency and effectiveness of UNOPS practices
3. Monitoring and Progress Controls
●
Assessment of task completion
●
Successfully meeting deadlines