ICT Assistant – Quality Assurance

Job categories IT

Vacancy code VA/2020/B5011/19678

Level ICS-4

Department/office GPO, NYPO, UN Technology Support Services

Duty station Brindisi , Italy

Contract type Fixed Term

Contract level G4

Duration 1 Year (renewable subject to funds availability and satisfactory performance)

Application period 29-Apr-2020 to 13-May-2020

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Job-specific

* THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE ITALIAN OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION*

This position is located in the UNGSC-B Office, Brindisi Italy, Field Technology Services. Incumbents will report to the Supervisor of Digital solutions Support Unit as First Reporting Officer and to the Chief Digital Solutions Support Unit as Second Reporting Officer.

This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Within delegated authority, the ICT Assistant - Quality Assurance will be respon...

Within delegated authority, the ICT Assistant - Quality Assurance will be responsible for the following duties:

Mobile Phone and SIM Card Administration

Focal point for administrative and technical issues with mobiles and SIM cards.
Assist the UNLB staff members in Italy and during their Mission about SIM card and mobile issue.
Communicate to the users the UN rules and the correct use of mobile and SIM card.
Inform users about the roaming cost sending detailed cost information.
Issue and return mobile phone.
Issue and return SIM card.
Profile SIM card & Assign mobile phone and SIM to related Cost Center
Distribute mobile accessories.
Configuration and technical support of the assigned mobile phones.
Deletion of user data on returned mobile.
Management and update of the mobile and SIM card Database for Brindisi and Valencia.
Management of sim cards and mobiles stock including tablets and other mobile devices
Technical inspection of at R&I of mobiles and SIM cards
Write-off & process mobile, Tablet and other UN equipment
Use of the Provider Web-interface for SIM and mobile phone management.
Manage the purchase of accessories for mobiles, tablets and other portable devices.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Interaction with Vendors

Manage the insurance & replacement of mobile phones.
Initiate and manage the process for lost or stolen mobiles, follow up and assist with police reports;
Activation // Deactivation of SIM cards & manage respective profiles;
Client interaction and vendor interface to resolve SIM status & mobile issues;
Assignment or modification the cost Center of a mobile or SIM card.
Ordering new mobiles and SIM cards to add to stock.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Management of UN Property stock for mobile phone and tablet

Maintain and manage the stock of mobiles, accessories, tablets etc.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Management of Satellite mobile phones and SIM card

Issue and return of satellite mobiles.
Configuration of satellite SIM cards.
Check of expiration (date or time) for every satellite SIM cards.
Management of the satellite database record.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Local Office Telephony

Activation and deactivation of Speed dial on Call Manager
Activation and deactivation of pin codes on Call Manager
Activation and deactivation of program and active desktop telephones
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Management of IVR applications

Revision and maintenance of the applications on CCX
Document the various IVRs actually running on CCX
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Management of Check-in/Check-out process

Process FSS users’ check-in/check-out through the issuance/return of SIM card and mobile devices, the activation/deactivation of sim cards and related speed dials and Pin code
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Dealing with Courier Shipment service

Reception and inspection of Material received by the Vendor.
Replenishment of the stock with the material received.
Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

IV. Impact of Results

Provides effective information technology support to IT staff and users in installation, operation, maintenance, and service delivery of hardware and software at UNHQ as well as OAHs, Peacekeeping Missions, and Permanent Missions.

Education/Experience/Language requirements

Education: High school diploma or equivalent. University Degree (Bache...

Competencies

Treats all individuals with respect; responds sensitively to differences and enc...

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Staff Contract level: G4 Contract duration: One year initial...

Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications ...

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful imp...

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information: Sustainable Development Cluster (SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

This vacancy is closed.

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APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.