ICT Intern

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale. 

Established in 2009, UNOPS Ethiopia Office has been providing services to various partners, including the government of Ethiopia, UN agencies such as WHO, UNHCR and WFP, and other international organizations. Since 2014, the UNOPS Ethiopia Multi-country Office (EMCO) runs and coordinates the UNOPS activities in Ethiopia, as well as Sudan and Djibouti. The UNOPS EMCO team is composed of approximately 100 national and international women and men, and offers a broad range of services such as infrastructure, procurement, project management, financial and human resources management.


The internship is learning and working opportunity that targets fresh graduates. The intern will assist the ICT Officer to efficiently and effectively manage ICT and support to the Ethiopia Multi-Country Office (EMCO). The intern will be exposed to practical learning and working experiences that foster development of his /her path. The Intern will work full time and follow the same working hours as UNOPS employees.

Summary of Key Functions: 

• ICT management and administration
• Network administration and application management
• Support to knowledge building and knowledge sharing

1.Opportunity to learn and work on efficient and effective ICT management and administration, focusing on achievement of the following results:.

• Participate in the maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis
• Performance of minor repairs on hardware equipment, as required;
• Involve in preventive maintenance of ICT Equipment regularly.
• Advice on project implementation on all activities involving ICT;

2.Opportunity to learn and work on efficient network administration and application management services focusing on achievement of the following results:

• Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files;
• Involve in the Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system;
• Management and maintenance of equipment and applications associated with electronic mail system;
• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
• Trouble-shooting and monitoring of network problems.
• On how to ensure UNOPS desktop and network resources protected from malicious virus attacks and work closely with the ICT Officer to deploy countermeasures in the event of the attacks.
• Response to user needs and questions regarding network access.
• Take a regular backup of the servers and restoration as per the established back up procedure.
• Support HoSS, IT Officer and Operations Team with preparation and roll out of the office business continuity management and disaster recovery plan.
• Involve in the maintenance of video conference applications and PABX operations.
• Participate in testing and installation of telecommunications hardware.
• Support to the maintenance of the Regional Office website, Intranet and related websites.
• Support the maintenance of application systems. 

3. Opportunity to learn and work on providing support to knowledge building and knowledge sharing, focusing on achievement of the following results:

• Staff support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;
• Developing and coordinating the production of Technical Instruction Document for Training in Basic Computer Studies and training staff.

4. Perform other duties as assigned by the ICT Officer.

A.  Education

• Bachelor's Degree in Information Sciences or Computer Sciences is required. 
• MCSE, MCITP, A+, CCNA or Equivalent is added advantage.
  

B. Work Experience

• Applicants are not required to have professional work experience.
• Applicants should have graduated from the above stated fields within three (3) years prior to the applications date of the internship.

• Fluency in written and oral English and local language is required.

Personal Competencies

• Ability to work independently, as part of a team.
• Good communication and interpersonal skills.
• Willingness to acquire new knowledge and being flexible.
• Ability to work in a multi-cultural environment
• Ability to produce quality result in time.

Technical Competencies

• Demonstrable proficiency in technically providing user support for all typical office Information &Communication Technology Systems – LAN/WAN/WLAN technologies, printers etc.
• Ability to troubleshoot and provide computer solutions covering hardware and software.
• Ability to keep up to date with modern ICT trends

Functional Competencies

Knowledge Management and Learning

• Promotes a knowledge-sharing and learning culture in the office
• Ability to advocate and provide policy advice
• Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.