ICT Senior Assistant

Job categories IT

Vacancy code VA/2021/B5506/22341

Department/office AR, MMCO, Myanmar

Duty station Yangon, Myanmar

Contract type Local ICA Support

Contract level LICA-5

Duration Open-ended (subject to organizational requirements, availability of funds, and satisfactory performance)

Application period 11-Aug-2021 to 20-Sep-2021

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Myanmar

Myanmar is one of UNOPS’ leading offices in Asia, acting as fund manager for three of the largest development programmes in the country, namely the Access to Health, the Livelihood and Food Security Fund (LIFT) and the Joint Peace Fund (JPF). In addition, UNOPS is Principal Recipient for the Global Fund in Myanmar and for the Global Fund’s regional artemisinin-resistance initiative targeting drug resistant malaria in the greater Mekong sub-region. UNOPS also provides procurement, infrastructure and project management services to a wide range of organizations in the country, including the Government of Myanmar, international development partners, other UN agencies, NGOs and INGOs. UNOPS plays a critical role in ensuring that the quality of services provided to its partners meets stringent requirements of speed, efficiency and cost effectiveness.

Background Information - Job-specific

UNOPS Myanmar has a shared Support Services team. Under the direct supervision o...

UNOPS Myanmar has a shared Support Services team. Under the direct supervision of the ICT Senior Officer, the ICT Senior Assistant shall provide users with guidance and first level support by assisting in problem solution. The ICT Senior Assistant provides day-to-day quality Help Desk support service to staff by providing them with a single point of contact to report problems, to make inquiries, and to get resolutions and answers. The ICT Senior Assistant will be responsible for the following duties:

Functional Responsibilities

(1) ICT Management

Assist to ICT officer to develop/implement ICT Plan.
Supervise hardware maintenance provided by vendors.

(2) Network and Server Administration

Administration and maintenance of MS Windows Server 2008/2012 Server.
Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
Maintenance of workstations, printer/copiers and ICT equipment.
Management and administration of UNOPS data backup system.
Maintenance of Cisco and Dell WAN/LAN equipment.
Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
Administration and maintenance PABX system.
Maintenance of Video and Audio conferencing equipment and ICT equipment.

(3) User Support

Install the workstation and require ICT facilities for users.
Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
Support desktop operating system, standard Windows software, and various UNOPS customized systems.
Support G Suite Applications and related issues
Provide staff training on all hardware, software, file management/maintenance and LAN systems if need.
Propose tools and methods for improving the desktop working environment
Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.
Assist to ICT team on finding out solution for the ICT related issues.

(4) Administration

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts.
Provide management escalation and client notification of technology issues, as needed.
Perform other related duties as required.

(5) Report

Report to ICT officer the status of hardware conditions and advise if need to replace.
Report to ICT officer about frequently issues.
Report to ICT officer immediately if there is errors on critical network equipment.

Monitoring and Progress Control

The ICA holder will directly report to the ICT Officer and make contributions as per the TOR.

Final Product

Provide day to day support to users and perform maintain ICT system environment to ensure system availability.

Education/Experience/Language requirements

Education High school diploma is required. A Bachelor or master&r...

Competencies

Treats all individuals with respect; responds sensitively to differences and enc...

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement Contract level: LICA ...

Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications r...

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful imp...

This vacancy is closed.

Apply

APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.