Responding to one of the most complex humanitarian crises in the world, the Inte...
Responding to one of the most complex humanitarian crises in the world, the Inter-Agency Information Centre (AIAIC) is an inter-agency two-way communication and accountability mechanism that responds to the information and communication needs of affected populations in Afghanistan and allows affected populations to shape their own relief and recovery. Based in Kabul and functioning as a toll-free humanitarian helpline, the AIAIC is a link to the partnership between those who wish to assist and those who need assistance and is accountable to both constituencies.
Supported by the Humanitarian Country Team, with initial funding from the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP), the AIAIC’s primary objective is to promote two-way communication between affected populations to:
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Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation
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Help ensure efficient and effective coordination of humanitarian actors operating in Afghanistan by collecting and circulating information about the urgent needs and priorities of affected populations
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Support an environment of transparency and accountability by:
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Establishing an easy-to-access and safe mechanism through which affected populations can lodge feedback and complaints
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Channelling feedback and complaints to humanitarian actors to influence humanitarian programming and shape quality advocacy
UNOPS is seeking an AIAIC Supervisor to be responsible for the day-to-day running of the AIAIC, including monitoring attendance, quality control, staff training. The outcome of this consultancy is to further strengthen and streamline AIAIC’s management processes as part of its overall objective to strengthen accountability to affected populations in Afghanistan. With this in mind, the AIAIC Supervisor will perform the following duties with transparency and integrity, and in adherence to the humanitarian standards as provided by the Active Learning Network for Accountability and Performance (ALNAP), the Inter-Agency Standing Committee (IASC), and the Sphere Handbook.
This result of this consultancy achieves AIAIC’s objectives through the provision of:
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Effective support to the Project Manager to ensure efficient management of the AIAIC, including management of staff and implementation of quality assurance processes;
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Effective support to the Information Management Officer to ensure efficient information management structures to ensure two-way information flow and closing the loop on complaints.
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Effective stakeholder engagement to develop and enhance efficient two-way information flow between affected populations and humanitarian actors;
The incumbent reports to the Project Manager, which reports to the Head of Programme Afghanistan Operations Centre (AFOC) - Kabul, Afghanistan.