Functional CompetenciesKnowledge Management and LearningShares knowledge and exp...
Functional Competencies
Knowledge Management and Learning
Shares knowledge and experience and contributes to practice areas
Promotes learning environment in the office
Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills
Development and Operational Effectiveness
Keen ability to apply theoretical and technical skills.
Good communication skills for explaining technical subject to users with different levels of technical literacy and understanding user requirements described in layman’s term.
Good interpersonal skills for building alliances and client services.
Ability to lead implementation of new systems (business side), and affect staff behavioral/ attitudinal change
Management and Leadership
Focuses on impact and result for the client and responds positively to feedback
Leads teams effectively and shows conflict resolution skills
Consistently approaches work with energy and a positive, constructive attitude
Builds strong relationships with clients and external actorsRemains calm, in control even under pressure
Demonstrates openness to change and ability to manage complexities