With the aim of strengthening the quality of
communications, reporting, and information management services provided by the
project as well as the internal capacity of the Iraq IIC, the Information
Management and Reporting Officer will perform the following duties with
transparency and integrity, and in adherence to the humanitarian standards for
information management as provided by the Active Learning Network for Accountability
and Performance (ALNAP), the Inter-Agency Standing Committee (IASC) and the
Sphere Handbook.
Consultancy Objectives: The Information Management and Reporting
Officer will:
·
Provide strategic guidance for the development and
management of internal and external communication and reporting structures and
strategies. This requires a complete review and analysis of the current
communications infrastructure (including reporting, information
gathering/sharing, information management, documentation of trends, issues and
impact), including its relevance within the humanitarian context of Iraq and
how it integrates existing resources, emerging resources and mobile phone
technologies to establish and maintain strong two-way communication and
feedback with affected communities.
·
Meet multiple reporting deadlines for a variety of
clients and through a range of mediums. The incumbent must have proven
experience in producing high-quality reports, requiring: strong
English-language skills that translate complex ideas into simple messages;
excellent design skills and proven knowledge of design software such as Adobe
Creative Suites (InDesign, Illustrator, Photoshop); and strong experience in
information management software, including Excel as a minimum standard. Audio-visual experience is an asset.
·
Recommend innovative tools and methodologies for
information, communications and knowledge management.
·
Strengthen the Iraq IIC’s ability to promote and enhance
Accountability to Affected Populations through the provision of timely,
accurate, and relevant information sharing, as well as through the
documentation of impact.
Deliverables: Information Management and Reporting Officer will conduct
the following tasks:
·
Produce reports and graphic presentations summarizing
incoming call trends according to internal and external demands, including but
not limited to: daily, weekly, monthly, quarterly, annual, ad-hoc,
end-of-project, and donor-specific outputs. Reports, presentations, proposals
must include visualisation of data and trends, with complex ideas being
translated in an easy to understand format. All data must be disaggregated by
gender and age
·
Conduct an evaluation of internal and external
information management structures, including database and web application
·
Establish, revise and implement internal and external
information management structures, policies and standard operating procedures
to facilitate, support, and promote data and information sharing within the
humanitarian and wider community
·
Establish and maintain effective relationships with
stakeholders. Represent the Iraq IIC at meetings upon request, including but
not limited to cluster-level meetings. Design and deliver cluster-specific, and
other tailored presentations as required
·
Expand, improve, and deliver reporting structures,
proposals and graphic presentations according to weekly, monthly, quarterly,
annual, ad-hoc, end-of-project, and donor-specific outputs
·
Assess, improve, and expand quality assurance standard
operating procedures. The candidate will be expected to conduct quality
assurance on calls and call log, including daily cleaning of the call log
·
Conduct daily analysis of call log, giving feedback to
operators on how to improve data-entry, as well as forwarding trends,
complaints, feedback to partners in a timely manner. Often this includes making
use of coordination structures for the real-time referral of serious protection
issues to (emergency) response actors
·
Draft and edit promotional and/or communication materials
and strategy to raise the profile of the call centre among affected populations
and humanitarian actors (nationally and globally), including communicating
updates to Headquarters in Copenhagen. Design standard operating procedures for
clearing information products for release. Document developments and analysis
of the Iraq IIC’s success and next-steps needed to promote the call centre,
including operational developments, achievements, constraints, concerns, and
request for support
·
Design, develop and implement a technical capacity building
programme to develop the technical, reporting, and data entry capacity of Iraq
IIC staff
Other duties as required:
·
Daily activities include but are not limited to:
o
Reviewing the accuracy of inputted calls
o
Monitoring of call data entries. Flag and address data
entry gaps
o
Flag and take action on calls that need external
attention
o
Analyse data, identify trends
o
Assess urgent needs of affected populations
o
Conduct quality assurance on data collection
o
Standardise data collection
The interview process will include a technical
examination and a phone interview.
Impact of results
The outcomes of the role impacts UNOPS Iraq IIC project. The
work of the Information Management and Reporting Officer contributes to
achievement of UNOPS mission and vision:
- To expand the capacity of the United
Nations system and its partners to implement peace building, humanitarian
and development operations that matter for people in need.
- To satisfy UNOPS partners with
management services that meet world-class standards of quality, speed and
cost-effectiveness.
In particular, the results of the Information Management
and Reporting Officer contribute to the following strategic goals:
- Enhanced accountability and
transparency, through the delivery of services that meet or exceed expectations
- Enhanced UNOPS operational capacity
through improved process efficiency and effectiveness of UNOPS practices
-
3. Monitoring and Progress Controls
·
Assessment of task completion
·
Successfully meeting deadlines