The Unite Service Desk in Bangkok provides
around-the-clock support for all the ...
The Unite Service Desk in Bangkok provides
around-the-clock support for all the applications supported by the Unite
Service Desk. As a member of the Unite Service Desk in Bangkok, the incumbent
will be required to work as per the assigned day or evening or night shift to
provide assistance. In addition, the incumbent may be asked to work during
weekends and public holidays, and to attend training sessions outside of normal
shift hours. The incumbent will work at ESCAP premises in Bangkok or from home
if requested by the management team.
Background
Information – Office of Information and Communications Technology (OICT) / Unite
Service Desk in Bangkok (USD-BKK)
The United Nations Information and
Communications Technology (ICT) Strategy (A/69/517) is an ambitious road map to
transform ICT across the UN Secretariat. Successful implementation will lead to
enhanced overall effectiveness and improved efficiency. Help desks are a
critical organizational resource, therefore, the Office of Information and
Communications Technology (OICT) is leading the way in transforming them into a
more efficient global shared-service model.
Since 2014, the global Unite Service
Desk provides around-the-clock support for key UN applications such as Umoja,
iNeed, Unite Connections, Unite Docs, Unite Identity, Inspira, UN Careers,
Contingent-Owned Equipment System (eCOE), Electronic Fuel Management System
(eFMS-2), Citrix, EarthMed, UN Examinations and Tests system, DSS Portal and
DSS Training Portal. Unite Service Desk is handling more than 140,000 service
requests per year.
Organized as a virtual service desk
with teams in Bangkok, Nairobi, Geneva and New York, the Unite Service Desk provides
a single point of contact (e.g., online forms, generic email address and
hotline) to UN personnel and also to users who do not work for the UN.