ICT Assistant

UNOPS supports the successful implementation of its partners’ peace building, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

Background Information – Cambodia

UNOPS established its Cambodia Office (KHOH) in early 2013 which oversees a diverse set of projects/programs that includes a multi-donor funded project to support the Extraordinary Chambers in the Courts of Cambodia (ECCC) known as the Khmer Rouge Tribunal, the Malaria Programs funded by the Global Fund to fight AIDS, Tuberculosis and Malaria (GFATM), the Regional Ardemisinin Initiative (RAI), advisory services to the Ministry of Agriculture, Forestry and Fisheries, Governance related projects funded by the EU as well as nutrition related initiatives.

UNOPS KHOH is also overseeing business activities and providing support and services to UNOPS operations in other countries, especially within the Mekong Region and the Philippines.

Under the guidance and supervision of the IT Officer, the ICT Assistant provides support on information technology related services and functions to UNOPS in managing its operations.

Summary of Key Functions: 

• Implementation of ICT and operational strategies
• ICT administration
• Network administration
• Telecommunication
• Support to knowledge building and knowledge sharing

1.    Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:

• Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.
• Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.

2.   Supports ICT administration, focusing on achievement of the following results:

• Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.
• Performance of maintenance and minor repairs on hardware equipment

3.    Provides support to network administration, focusing on achievement of the following results:

• Management, maintenance and monitoring of the continuous operation of critical components of the system servers – i.e. file, application, print and video conferencing equipment.
• Operation and maintenance of the office Local Area Network (LAN) and Wide Area Network (WAN) systems.
• Installation of hardware, network connections and cables.

• Troubleshooting of hardware/software problems

4.    Ensures efficient and functioning telecommunications system, focusing on achievement of the following results:

• Proactive maintenance on telecom system to avoid disruption of service;
• Performance of minor repairs on hardware equipment, as required;
• Receipt, testing and installation of telecommunications hardware

5.    Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

• Support on hardware familiarization and maintenance, software applications, file management/maintenance and LAN/WAN systems.
• Assistance to users for LAN and Desktop access.
• Support on standard software applications – i.e. MS Office, email, etc.  

• Secondary School Diploma is required;
• University Degree, preferably in information sciences, computer sciences or engineering would be desirable, but it is not a requirement.

Desirable skills

• Network Administration
• Client/Support Services
• Active Directory
• MS Office
• Hardware Installation
• Help Desk
• LAN and VLAN
• Networking

• Minimum 5 year experience in working in the field of information technology and/or telecommunications and systems, preferably in an international environment.
• Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions) and knowledge of spreadsheet and database packages, Experience in handling of web-based management systems. Database management; web applications technology and technology training experience.
• University degree in relevant discipline is highly desirable and may substitute for some of the required years of experience.

Contract type: Local Individual Contractor Agreement
Contract level: LICA-5
Contract duration: 12 months. Renewable subject to availability of funds and satisfactory performance.

This is a local position; therefore, it is open to Cambodia nationality only.

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx 

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. 
Recruitment/internship in UNOPS is contingent on the results of such checks.