Program Monitoring Coordinator

The UNOPS Hub in Amman implements projects on behalf of UN agencies and bilateral donors and in close coordination with the Government and national authorities. With an established presence across the region, the office runs operations including large-scale procurement, project development and technical management, and provides financial, human resources and infrastructure-related services. The functional objective of UNOPS Hub in Amman is to deliver its projects in an efficient and effective manner and in line with the principles, rules and regulations of UNOPS, so as to achieve the outcomes sought by the clients.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS. 

UNOPS is committed to achieving a fully diverse workforce.

Since 2012, UNICEF Jordan Country Office has been playing an integral part of the humanitarian response for Syrian refugees in Jordan. As WASH sector lead, UNICEF is leading the Water, Sanitation and Hygiene promotion assistance to the refugees in camps as well as in host communities, including schools and other institutions. Zaatari Refugee Camp is among the main locations where UNICEF is providing humanitarian WASH assistance which hosts more than 80,000 refugees.

In Zaatari refugee Camp, UNICEF is providing water at a daily average of 3,800,000 litres. This is provided through two boreholes operated within the camp, contributing about 65% of the daily supply, and number of privately owned external boreholes, contributing the remaining 35% of daily supply. Currently, water is being trucked from the boreholes to the distribution points but this arrangement is expected to cease once the water distribution network is completed by mid-2015. In addition to water supply, UNICEF is also supporting disludging services; dislodging on average 1,800,000 litres of sewage or waste water per day. This waste water is trucked to the Al Akeidar Treatment Plant, some 45km away from the camp. UNICEF is also supporting the rehabilitation, operation and maintenance of some 370 communal WASH blocks in the camp, in schools as well as solid waste management in the camp.

While all the above activities are conducted by implementing partners, there has been significant bottlenecks regarding the effective service deliver by these partners. Although majority of the problems of quality service delivery are related to water supply, the other WASH components also present some major constraints.

Against this background, UNICEF put together an independent team to conduct daily monitoring of the major UNICEF supported service delivery projects in the camp, with the sole aim of improving the quality and effectiveness of the services provided. This structure has not only improved overall quality of results, but also enhanced a cordial relationship between right holders and duty bearers, particularly in the area of water supply. Based on this experience, UNICEF has decided to expand this monitoring structure to other WASH components it supports in the camp.

Under the supervision of the Programme Monitoring Manager:

·         Manage the monitoring of water supply and distribution by the UNOPS team.

·         Serve as a channel of communication between water and sanitation monitors (WSMs) and Programme Monitoring Manager whereby smooth and effective, and efficient communication flow is achieved.

·         Compile daily water monitoring reports (Borehole 1, borehole 2, borehole 3, external and Roaming patrol) received from water and sanitation monitors (WSMs) at the end of each day.

·         Maintain database of the water quantities distributed to the camp community showing daily, monthly and yearly quantities and the location (districts) of the water distributed.

·         Maintain database of the water quality tests carried out.

·         Produce water and sanitation monitoring daily and monthly reports outlining the amount of water received, produced, distributed during the operational day/ month, water quality results and identify any operational challenges and irregularities in the water distribution operations.

·         Compare data collected from the WSMs to that produced by partners.

·         Coordinate with the refugees’ representatives and other stakeholders relating to issues that are related to water supply operations in Za’atari camp (in coordination with the District Field Monitoring Team).

·         Train and guide WSMs on any changes in the water monitoring reporting system/ templates provided by PMM. 

·         Follow up with WSMs on missing information and/ or any data entry error found in their daily reports.

·         Keep updated master list of all water trucks involved in UNICEF water supply operations in Za’atari Camp.

·         Following up and react to water supply operational issues to ensure the smooth implementation of UNICEF water supply activities in Za’atari Camp.

·         Plan roaming patrol deployment based on the challenges identified through water monitoring activities.

Desludging Coordinator:

Under the supervision of the Programme Monitoring Manager

·         Manage the monitoring of wastewater supply and distribution by the UNOPS team.

·         Serve as a channel of communication between WSMs and Programme Monitoring Manager whereby smooth and effective, and efficient communication flow is achieved.

·         Compile desludging monitoring daily reports (Desludging Operational Plan, Desludging Hotline, Desludging Quantities, Truck Load inspection, Za’atari WWTP) received from water and sanitation monitors (WSMs) on a daily basis.

·         Maintain database of the wastewater quantities desludged from the camp showing daily, monthly and yearly quantities and the location (districts) of the wastewater desludged.

·         Prepare desludging monitoring daily and monthly reports outlining the amount of wastewater desludged during the operational day/ month and identify any operational challenges and irregularities in the desludging operations.

·         Coordinate with the refugees’ representatives and other stakeholders relating to issues that are related to desludging operations in Za’atari camp (in coordination with the District Field Monitoring Team).

·         Conduct analysis on the condition of water trucks to identify any technical issue that might affect the quantity of wastewater load or cause any wastewater spillage that might cause environmental contamination. 

·         Train and guide WSMs on any changes in the desludging monitoring reporting system/ templates provided by PMM.

·         Follow up with WSMs on missing information and/ or any data entry error found in their daily reports.

·         Keep updated master list of all desludging trucks involved in UNICEF desludging operations in Za’atari Camp.

·         Following up and react on desludging operational issues to ensure the smooth implementation of UNICEF desludging activities in Za’atari Camp.

·         Liaise with aid agencies and desludging contractor to coordinate desludging activities on the field level.

·         Implement and monitor an active desludging operational plan (DOP) for desludging trucks in Za’atari Camp and take corrective actions where needed.

·         Verifying the monthly quantity of wastewater by crosschecking UNICEF implementing partner/ contractor records with UNOPS Monitoring records.

·         Verifying the monthly quantity of wastewater by crosschecking UNOPS Monitoring records with issued vouchers (approximately 2500 voucher every month).

·         Lead regular meetings between the Contractor, UNICEF and UNOPS team to highlight performance, issues and to identify and implement solutions.

Under the supervision of the Programme Monitoring Manager:

·         To perform any other task that is assigned by Programme Monitoring Manager.

·         Facilitate the submission of entry permits to the SRAD requested by UNICEF program sections and their relevant partners and contractors.

·         Reliable and able to work under pressure;

·         Good team player;

·         Capable of working in a multi-national/cultural environment;

·         Excellent communications skills;

·         Strong organizing ability;

·         Flexibility;

·         Ability to learn;

·         Initiative;

·         Client focused;

·         Networking skills;  

·         Creativity and innovation;

·         Ability to analyse;

·         Decision making;

·         Result orientation;

·         Coaching and mentoring;

·         Motivation and inspiration;

·         Ability to follow precise instructions;

• University degree preferably in Business Administration, Social Studies, Environmental Studies or other related field would be a considered advantage.

• 3 years of general clerical work or any other relevant field work, which should include a good knowledge of humanitarian or any other relevant field.

• Intermediate computer operating skills (word, excel, presentation, Access, etc) 

• Good knowledge of the local language and one or two languages of the organization.  Fluency in both English and Arabic required.

• Advanced Computer literacy especially in (Excel and Word).

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.