Information Systems Technician

Under the direct supervision of the Chief Remote Mission Support Section, the incumbent is responsible for the following duties:

• Participate in the planning and design of network services including security requirements for different types of new field missions and offices in accordance with existing organizational ICT standards;

• Participate in the planning and design of data security systems, solutions, and policies for different types of Field missions and offices in accordance with existing organization ICT security directives and standards;
• Through proven technologies and ITIL best practices, participate in the planning and design of durable network and ICT services protection solutions to solve complex network security and data security related problems affecting Field missions and offices;
• Participate and/or conduct Proof of Concept projects closely related to field mission deployment, in particular to Strategic Deployment Stock composition and pertaining Field Technology Service modules;
• Follow organization’s established project management framework;
• Participate in the capacity building initiatives and “Knowledge Transfer” plans for ICT Network and Data Security staff in Field missions and offices;
• Provide technical input to Network Services Managers, Network Engineers, and Data Security Officers at UNGSC on ongoing (Field missions and offices related) WAN/LAN initiatives and projects;
• Work with the unit’s head to perform vulnerability scans to identify deficiencies in systems configuration, the need for the update or other security related changes;
• Perform other type of security reviews in accordance with specific instructions provided by the ICT Security unit
• In coordination with supervisor, follow up on implementation of security policies
• Provide technical support to UNGSC in the coordination of its daily operations of networks for different Field missions around the globe .
• In support of UNGSC, perform technical activities including remote configuration and maintenance of multi-protocol routers, multi-layer switches, firewalls, VPNs and other LAN equipment.

• Assist UNGSC with overall network architecture including wireless, security and generate, revise network diagrams/ documentation.
• Perform other duties as required.
• Travel on short notice to field missions. Sometimes for extended period of time.

Project Management responsibilities

• Provides support to the development and maintainenance of project plans for network/security
• Implements approved project plans (including the establishment of milestones) within tolerances set by the project board
• Supports the production of the required products/services, taking responsibility for overall progress and use of resources and initiating corrective action where necessary
• Liaises with any external suppliers and manufacturers
• Prepares reports on periodic basis
• Reviews Work Packages
• Informs the Project Board of any deviations from the plan
• Supports the identification and managing of risks so that maximum benefit to client and stakeholders is achieved
• Supports the review of product quality. Contributes to the monitoring and evaluation of performance of the project
• Performs other duties as required. 

When deployed to support Field missions and offices:

• Analyzes, network projects and makes appropriate recommendations to Unit’s head, in accordance with Mission requirements;
• Reviews network configurations and recommend cost-effective upgrades to keep up with changing technology, growth of mission, and needs of Mission components ensuring maximum efficiency;
• Reviews data security systems and configurations and recommend cost-effective upgrades to keep up with changing technology, growth of mission, and needs of Mission components ensuring maximum efficiency and protection of data assets;
• Contributes  to network backup and security policies;
• Drafts plans and specifications for the request of equipment and services related to the area of networking including security.
• Supervises, when requested by the management, the work of personnel and/or contractors assigned to the Unit, in terms of network equipment installation, support and maintenance and organizes prompt network support by assigning the available technical resources while exercising quality assurance functions;
• Works with other specialists and collaborates with external partners to ensure proper connectivity of the Mission network to the Internet and other external sources;

• Provides technical guidance for other members of the Information Technology Unit;
• Uses network management and monitoring tools to prepare problem-analysis reports, resources utilization data, suggests measures for network maximization and provides recommendations and reports for Unit’s head review;
• Works closely with other specialists on the development and implementation of Perimeter Fence Firewalls, Intrusion Prevention Systems, Network Monitoring Systems, Secure Data Tunnels, Secure Remote Access Systems, Internet Proxy Servers and Filtering system, Secure Wireless Networks, and Network Access Control Systems;
• Manages the operation of all LAN/ WAN systems utilizing routers/switches/concentrators/firewalls and servers.
• Provides advanced technical support regarding the more complex and involved LAN/WAN problems and recommends upgrades when necessary.
• Reviews transmission performance of the local and remote network nodes at the link and I/O levels.
• Provides technical support to the implementation and maintenance of the Network Protocol TCP/IP, allocation/assignment plus IP address management, Internet access, all OSI Layers access control.
• Provides customer support to the Mission’s Wide Area Network using mostly CISCO routing, switching and multi-services platforms;
• Supports the design, implementation and maintenance of Data Security projects with emphasis in CISCO and Checkpoint (Perimeter Fence Firewalls, Intrusion Prevention Systems, Network Traffic Monitoring Systems, Secure Data Tunnels, Secure Remote Access Systems, Internet Proxy Servers and Filtering system, Secure Wireless Networks, and Network Access Control Systems)

• Supports the design and implementation of VPN (Virtual private Networks) Mission wide.
• Coordinates and assesses the implementation of security policies;
• Performs security audits in order to validate compliance with policies;
• Performs other duties as required.

The results of the work  of the Information Systems Technician impact directly on delivery of services that satisfy the requirements of the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. It will also  ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

• A minimum of 5 years of experience working with ICT projects.
• Experience performing routine tests on servers, network, software quality, enterprise systems, user acceptance, and/or management tools is highly desirable.
• Experience in network management solutions in particular network monitoring and analytics is desirable.
• Familiarity with centralized and globally  distributed systems such as Microsoft SCCM, Antivirus, Software package distribution  is desirable.
• Good knowledge of Windows operating system, database, web server, web application server, enterprise system architecture and Windows/Linux TCP/IP network stacks is required.
• Knowledge of data communications and networking especially WAN environment based on satellite link is required.