Under the supervision of the Business Architecture Lead, the Business Analyst, H...
Under the supervision of the Business Architecture Lead, the Business Analyst, Human Resources & Payroll will be the single point of contact for the HR function and the Payroll function within UNOPS. The position is responsible for collaborating with the business function to understand the core business need and to ensure that the solution delivered by ICT addresses the need and results in improvements in the form of increased effectiveness, efficiency, or differentiation for UNOPS products and services.
1. Requirements gathering and analysis
2. Data and process design
3. High-level support
4. Coordination
5. Training
1. Gathers and documents requirements and performs analysis to
identify key business needs
- Assesses client needs utilizing a structured
requirements process (gathering, analyzing, documenting, and managing
changes)
- Analyzes client operations to understand their
strengths and weaknesses to uncover opportunities for improvements
- Conducts requirements workshops and meetings to
gather requirements from the business function
- Identifies business needs and benefits of the
change in the business process and ensure separation from preconceived
solutions
- Produces documentation of the business need,
benefits of change, and detailed requirements
2. Collaborates with business functions to perform data and process
design
- Produces process and data flow design in close
collaboration with the HR and Payroll business functions as well as other relevant
business functions that may be impacted by the change in the process
- Ensures that requirements and process design span
across wider value delivery processes
- Negotiates with business functions to drive the
potential realization of tangible benefits from changes to business
processes
- Makes recommendations and demonstrate how to best
utilize UNOPS business systems to accomplish business
objectives
3. Provision of high-level (level 2) support to end users.
Level 2 support are cases originating from the ICT Systems Support Team that require a greater
degree of functional analysis / diagnosis
- Identify, analyse and resolve system issues
escalated by the ICT System Support team
- Provide solutions to inquiries about system
functionalities and issues, by seeking technical advice and support from
other members of the ICT team, colleagues, and subject matter experts
- Ensure optimal quality services by maintaining
ownership of escalated problems until the appropriate resolution is
reached and communicated to the person reporting the problem
- Liaise with suppliers to obtain third level support
as required
4. Coordinates between business functions and ICT to act as the
single point of contact for the business function and to ensure that the
solution designed meets business needs
- Provides inputs to the Solutions Design team to
assist in the development of appropriate solutions for the HR and Payroll functions.
- Assists in production support by investigating
reported application problems and works with ICT functional and technical
specialists to test, diagnose, analyze and isolate the root cause of
problems. Coordinates further diagnosis and tests as necessary and
recommend workarounds where appropriate
- Troubleshoots existing information systems to
identify errors or deficiencies and develops requirements for addressing
the same
- Provides functional support in the development and
review of design activities for system improvements, changes, enhancements
and upgrades as they relate to HR & Payroll
- Assists in the development of acceptance criteria,
test scenarios and test cases for functional testing of solutions
delivered by ICT
5. Creates training materials and deliver training to functional
experts within business functions
- Identifies training needs for functional experts
within business functions
- Develops and facilitate and/or conduct training
sessions for functional experts / trainers with the business function
(workshops, webinars, webcasts, one-to-one, online)
- Maintains and updates training material to ensure
that it is current and relevant.