ICT Project Associate

Under the direct supervision of the functional supervisor, reporting to the Programme Manager, and technical guidance of the ICT Services, HQ:

The ICT Associate is responsible for efficient and effective ICT management and support to the Operations in a given geography. In the discharge of her/his duties, the ICT Associate liaises with UNOPS Programme Support Officers, Chief Technical Advisers and Portfolio Managers and Portfolio Assistants in order to ensure best support.

1.         ICT client services, management and administration

2.         Network administration

3.         Team Management

4.         Knowledge Building and Knowledge Sharing

1.         ICT client services, management and administration

•Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

•Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

•Provision of fast, friendly, and effective user support.

•Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.

•Participation in the development of ICT standards and strategies for the Business Unit

•Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.

•Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.

•Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.

•Supervision of information and communication services of the Business Unit and managed projects.

•Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.

•Active networking with clients, addressing and improving common areas of concern.

•Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.

•Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.                                     

•Acting as effective UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

2.         Network administration

•Ensures efficient network administration, focusing on achievement of the following results:

•Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems

•Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.

•A stable and responsive network environment based on daily monitoring of the network connection.

•Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.

•Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

3.         Knowledge Building and Knowledge Sharing

•Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.

•Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively.

•Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

Education

• High School Diploma is required.
•  University degree (Bachelor’s or Master’) preferably in information sciences, computer sciences, Information Technology or engineering, or related field will be considered an asset and may substitute for some of the required years of experience.
  
  
  

Work Experience  

• A minimum of six (6) years of relevant experience in the field of information technology and/or telecommunications and systems.
• Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions). 
  Experience in management of Active Directory, Windows servers, and network infrastructure (desirable).

Language Requirements:

Fluent in Spanish (read, write, speak)

Fluent in English (read, write speak)

Contract type: Individual Contractor Agreement 

Contract level: LICA 6


Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

Work life harmonization: UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options.

• Please note that the closing date is midnight Copenhagen time. 18:00 hours Panama time. 
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.