Content Management Assistant, Multiple positions

ReliefWeb is a humanitarian information website, operated by the United Nations Office for the Coordination of Humanitarian Affairs (OCHA). Its mandate is to strengthen the response capacity of the humanitarian relief community through the timely dissemination of reliable information on response, preparedness and disaster prevention.

ReliefWeb is seeking multiple individual contractors experienced in humanitarian and web content information management, digital tools and customer service in order  to assist in content management and coverage. Specifically, ReliefWeb is looking for a full-time home-based contractor in the New York time zone, a full-time on-site contractor in Bangkok, Thailand, and a part-time home-based contractor in one of the Americas or Europe/Africa time zones.

The full-time positions require the individual contractors to work during standard office hours in either Indochina (GMT+7) or New York (GMT -4) time zones for a minimum of 25 hours per week. The contractors are expected to provide service up to six days per week including Saturdays and/or Sundays, and/or major holidays, if needed. 

The part-time position requires the individual to work 10-15 hours per week, 2-3 hours per day, however, this may slightly increase during busier periods. The actual working schedule is a subject to some flexibility, where a right balance between the team’s operational needs and contractor’s schedule could be achieved. The part-time position is home-based, and we are looking for an individual who is able to work in any of the Americas or European/African time zones (GMT-8 to GMT+3).

It is essential that you indicate your availability and time zone preference in the cover letter.

Specific tasks require the contractor to:

• Identifying relevant content from existing and new information sources; apply approved taxonomy and editorial guidelines; ensure important content is highlighted on site and through delivery mechanisms;
• Seeking out relevant humanitarian content from new sources, including social media networks;
• Quality control and verification of content as required;
• Providing regional or thematic coverage, drawing on language skills and regional experience.

Make recommendations on how to improve the content editorial process, and, in particular, how to adapt this in light of technological improvements;

Under minimum supervision, resolve cases ranging from simple to moderately complex while displaying empathy, good judgment, and common sense in addressing clients’ needs;

Bangkok duty station specific: Regularly communicate and collaborate with ReliefWeb partners, notably on initiatives related to the Training section at https://reliefweb.int/training

Part-time position specific: Routinely review and publish numerous submissions to the Jobs section (https://reliefweb.int/jobs) in accordance with editorial policies, while enforcing quality control, paying attention to details and conducting investigative online research where applicable; 

Education

• High school or Secondary School diploma is required.
• Bachelor's degree in a relevant field is desired and may be considered with the reduced relevant years of experience.

Experience

• At least four years of relevant experience and fair knowledge of managing websites (basic html, markdown), editing, database management, content moderation, customer service operations using digital tools or experience in a related field is required;
• Understanding of web content management systems including the use of taxonomy and content classification is desirable;
• Strong interest in international affairs, including emergency response, disaster management, peacebuilding and peacekeeping, conflict resolution, human rights and IHL is desirable;
• Knowledge of the international humanitarian coordination system, including key actors in emergency response is desirable;
• Experience working as part of a virtual team is desirable.

Language

• Written and spoken fluency in English is mandatory.
• Working knowledge of another UN language (French and/or Spanish) is an asset.

Other

• Ability to work with minimum supervision, as well as in a team is necessary;
• Flexibility in work days depending on the requirements by time zones and for 24/7 coverage as needed;
• Ability to work off-site while maintaining communication with the editors through online communication tools is necessary;
• Access to computing assets adequate for discharge of duties is required.

Contract type: Local ICA
Contract level: LICA-4/ICSC-4
Contract duration:Three months with possibility of extension, subject to performance
Contract Modality: Retainer
Duty Station: Bangkok, or home-based

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Sustainable Development Cluster (SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.