UNGM Project Assistant

The purpose of UNOPS PG has the responsibility to lead the strategic approach for all procurement and supply chain activities to ensure the goal of sustainability and to achieve process simplification and best value, leveraging volumes and shaping markets through proper planning, the establishment of commodity teams, a focus on results across the global organization.

Further, the Procurement Operations Unit has the responsibility to support business development with special attention to optimizing business support through electronic catalogs and will ensure the procurement function across UNOPS is conducted with a transparent, consistent and efficient process from end to end underpinning it with the systems, analytics, agreements and expertise to facilitate best in class provision of services both within and outside the organization. Collaboration and outreach across UNOPS delivery practices and operational centers will be critical to success.

The purpose of UNGM Team is to manage and develop the platform for strategic vendor sourcing and management that facilitates the UN’s capacity to globally interface with suppliers and continually enhance access and transparency throughout the UN procurement processes.
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS. The incumbent discharges the responsibilities in servicing the owners and clients of UNGM as detailed below.
UNOPS is committed to achieving a truly diverse workforce.

As part of the UNOPS Procurement Group and under the direct supervision of the UNGM Project Specialist, the UNGM Project Assistant is part of a team, which is responsible for the day-to-day administration of the UN Global Marketplace (UNGM), ensuring the provision of a high standard of service.

The incumbent discharges the following responsibilities:

• Provide timely, effective and accurate customer services to clients.
• Provides helpdesk support services to the stakeholders of the UNGM procurement portal
• Assists UNGM stakeholders in resolving issues as a Subject Matter Expert through use of scripted guidance and a defined process
• Provides oral/written responses to queries from internal and external clients regarding procurement and supply chain matters and designing templates and FAQ’s as appropriate
• Communicates with UNGM focal points of UN agencies regarding day to day operations and help desk matters, and assists in the development and in providing training programs to support the use of the vendor portal
• Monitors and tracks user requests to ensure a consistent and equitable provision of services with a client focus
• Identifies appropriate courses of actions to application related issues and escalates these, where necessary, in accordance SOP’s
• Assist with testing protocol to confirm functionality and to identify any issues or bugs in the system. Utilising the Issue Management System to record and log issues as they are identified
• Proactively supports the product owners with the testing of new functionalities and providing feedback to the system design and development team
• Participate and provides input in the further development and design of new UNGM functionalities
• Develops, maintains and updates FAQ contents and templates for common issues
• Assist with surveys as requested

• Knowledge Management and Learning – Promotes a knowledge sharing and learning culture. In-depth knowledge on public sector procurement solutions, systems and tools. Actively works towards continuing personal learning and development, acts on learning plan and applies newly acquired skills to tasks.
• Ability to Analyse – Displays analysing abilities specific to procurement; is able to understand and assess complexities, takes reasoned approach and discusses them with other key players for a balanced view and is able to match the scope of the solution by optimal use of the organisation's resources, with attention to detail and ability to convert data to useful information.
• Communication – Proven ability to write in a clear and concise manner to communicate effectively with stakeholders. Ability to communicate technical concepts in a manner relevant to stakeholders (procurement advisors, procurement associates, procurement specialists, and other end users).
• Planning and Organizing – Experience in project work; ability to allocate appropriate time and resources for completing the work and managing conflicting priorities. Identifies priority activities and assignments adjusting priorities where required. Foresees risk and allows for contingencies when planning tasks.
• Skills required – Good understanding of procurement principles and supply chain management

• Secondary education degree required with at least 5 years of experience
• University degree is an asset and can substitute for some of the required years of experience

• 1 year of relevant experience, preferably in procurement services, vendor management,
• marketing/communications, or customer relations in either public or private sector organization is
• required
• Excellent working knowledge of MS Office applications required.
• Demonstrated knowledge of online databases systems is an asset
• Knowledge of UN procurement rules and regulations is an asset.
• Knowledge of UN procurement principles is an asset.
• Knowledge of UN procurement practice is an asset.

• Fluency in English and one more UN language are required.
• Knowledge of other UN languages will be considered a strong asset