QA Analyst - UN Web Buy Plus

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peacebuilding, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organisations. 

The UN Web Buy team (UNWB) is part of the UNOPS Procurement Group. We provide procurement services to UNOPS offices globally and to external clients (IGOs, NGOs, governments) through unwebbuyplus.org - UNOPS e-commerce solution. The solution is built and operated by the UNWB team.

Under the minimal supervision of the UNWB Team Lead and technical direction of the UNWB Application Architect, this role will be responsible for quality assurance and technical support functions. The position requires independent judgment in establishing testing approaches, driving quality initiatives, and serving as the primary liaison between end-users and developers.

• Lead quality assurance activities

  • Create and maintain test plans, strategies, and documentation

  • Functional, regression, and integration testing

  • Stress testing and performance validation

  • Develop and maintain automated test scripts

  • Provide regular QA metrics

  • Proactively identify quality risks, process improvements, and opportunities to enhance system reliability

• Understand product

  • Collaborate with Product Owners and Developers to clarify requirements

  • Analyse functional requirements, wireframes, designs, and technical documentation

  • Read the application source code

Technical Support

• Provide tier-1 and tier-2 support

• Conduct root cause analysis

• Maintain knowledge base and technical documentation for common issues

• Act as primary technical liaison between end-users and developers

• User training and preparing training materials
  
  

• Leads quality assurance activities in UNWB

• Provides tier-1 and tier-2 technical support to UNWB end users

• Handles user training

• Master’s Degree in Computer Science, Software Engineering, Information Technology or a related technical field is required 
• A first-level University degree or Bachelor's or equivalent in a related field of study with 2 additional years of relevant work experience may be accepted in lieu of the Master’s Degree requirement;
• A technical/professional diploma in relevant discipline in combination with 4 years of experience may be accepted in lieu of the Master's Degree requirement. 

• 2 years of professional experience in a QA role (in combination with a Bachelor's degree); 4 years of professional experience in a QA role (in combination with a technical/professional diploma) is required; 

  • The above should include at least 1 year of working with complex, enterprise-level web applications

  • At least 1 year of providing technical support, including training to end users

• Working knowledge of

  • HTTP protocol

  • API testing and test automation, including developing and maintaining automated test scripts

  • SQL

  • Agile/Scrum development methodologies

  • Writing skills to prepare training materials and other forms of documentation

  • Any programming language and the ability to read and understand JavaScript and C# code

• QA certification from an accredited organisation (QAI, IIST, ASTQB, ISTQB)

Desirable Experience:

• Experience working in projects related to e-commerce, procurement or logistics

• Fluency in English is required

Contract type: ICA
Contract level: IICA1 / ICS-8 level 
Contract duration: Open-ended, subject to organizational requirements, availability of funds, and satisfactory performance

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.



• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.