Content Management Assistant

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

Development Group Cluster

UNOPS Development Group Cluster is based in the GPSO - New York Office and supports a diverse and complex portfolio including partners such as the United Nations Development Programme (the Bureau for Development Policy, the Special Unit for South-South Cooperation), the United Nations Population Fund, the United Nations Secretariat and a broadening community of primarily New York-based UN partners in the delivery of project management, implementation and administration services.

Organizational Setting and Reporting Relationships:

1. Assist the Editor of the time zone in managing ReliefWeb marketing and outreach projects during Bangkok operation hours:

• Review existing, and identify new, partners to be included in the authenticated user system for the training section;
• Establish relationship with partners, assess their information distribution needs, and facilitate their adoption of the authenticated user system;
• Liaise with existing partners, providing account support, and verifying their account activities are in accordance with ReliefWeb editorial policies and procedures;
• Collaborate with partners on opportunities for ReliefWeb to expand its outreach and marketing;
• Respond to queries from partners and training opportunity seekers;
• Collect user and analyse user feedback and draft online responses to client queries (including updating Help and Frequently Asked Questions pages);
• Propose improvement of user interface both internal and external; and 
• Report on monthly progress in the roll out of the distributed authoring and efficiencies introduced to the management of training. 

2. Monitor content management support, including:

• Identifying relevant content from existing and new information sources; apply approved taxonomy and editorial guidelines; ensure important content is highlighted on site and through delivery mechanisms;
• Seeking out relevant humanitarian content from new sources, including social media networks
• Quality control and verification of content as required
• Providing regional or thematic coverage, drawing on language skills and regional experience.

3. Perform any other duties as assigned. 

Professionalism

Knowledge and understanding of issues related to humanitarian assistance, human rights, emergency relief, peace building, and development; analytical capacity, including ability to organize, process and effectively manage humanitarian information; research skills, including evaluation of partners, sources, relevance and reliability of information from a range of existing and potential information partners; problem-solving skills, including the ability to apply guidelines in the context of assignments given; knowledge of general office and administrative support including administrative policies, processes and procedures.

Planning and Organizing

Ability to work with minimal amount of supervision, sound organizational skills and ability to establish priorities and to plan, coordinate and monitor own work plan.

Commitment to continuous learning

Initiative and willingness to learn new skills, and flexibility to changes in assignment.

Technological Awareness

Solid computer skills, particularly in using relevant information databases, internet services, website editor and “spider” search software, and library sources.

Communication

Ability to write in a clear and concise manner and to communicate effectively orally.

Teamwork

Good interpersonal skills; ability to work in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity; ability to follow specific team workflow procedures to ensure timeliness, reliability of service to humanitarian community.

• A minimum of 5 years of work experience within the UN system or with entities operating in the humanitarian, human rights or development sector.
• Experience in communications, information management, online editing, desktop publishing or journalism is an advantage.
• Experience  using PC-based office automation software is mandatory.
• Experience  using Hypertext Markup Language (HTML) or other editing software is essential.
• Experience applying controlled subject terminology to add metadata to documents published online.
• Knowledge of automated information systems as applied to libraries and/or information networks.
• Knowledge of humanitarian issues is desirable. 

English and French are the working languages of the United Nations Secretariat. For this post, fluency in oral and written English is required. Knowledge of French and/or Spanish is highly desirable.

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.