Under the direct supervision of the Chief Remote Mission Support Section, the incumbent is responsible for the following duties:
1. Technical Responsibilities
• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server, Microsoft SCCM, (DNS), DHCP, mail relay, and various security software.
• Assists in license and technical operational support of Microsoft Office O365 cloud tenant.
• Assists in development, quality assurance and deployment of software packages in field missions.
• Assists field missions in migration and operational support for their systems migrated to UNGSC hybrid cloud.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Performs routine 24x7 operations of assigned systems.
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards using enterprise Customer relationship management tool iNeed (Siebel).
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Travels on short notice to field missions. Sometimes for extended period of time.
2. Project Administration and Execution
• Drafts project outlines and execution plans including timelines, resource requirements and budgets
• Assists the supervisor with the installation of equipment and implementation of projects
• Identifies and liaises with stakeholders verbally and in writing
• Assembles and composes information relevant to the project
• Manages tasks up to completion while adhering to deadlines
• Assists in the coordination and delivery of projects
• Participates in project meetings and presents information when required
• Drafts report on regular intervals
• Documents project progress and lessons learned
3. Network and Systems Operations
• Assists in the interfacing activities of multi-layer LAN and WAN switches, routers, bridges multiplexers and concentrators.
• Assists in the installation, commissioning and maintenance/repair of a range of medium and high capacity VoIP terminals, computerized telephone accounting and billings systems.
• Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux,
Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server
(DNS), DHCP, mail relay, and various security software.
• Assists in routine administration, operation, technical support, and monitoring of server systems.
• Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
• Interacts with network and systems administrators to proactively facilitate integration of hosts and storage array systems;
• Maintains up-to-date documentation on field storage system hardware and software configurations and performance measurement statistics;
• Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
• Implements backups of servers following standard backup procedures.
• Collects various statistics on the performance and reliability of server systems, and submit to supervisor for the preparation of pertinent reports.
• Maintains the documentation of server systems, pertinent to operations and system administration.
• Assists in coordinating the factory calibration and repair of ICT test equipment.
• Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc
• Provides basic training to end-users on the use of standard systems. Performs other related duties as required.
• Performs other related duties as required.
Impact of Results
The results of the work of the Information Systems Assistant impact
directly on delivery of services that satisfy the requirements of the
Department as well as the performance of these services implemented in the
DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are
followed and implemented according to the latest of the industry standards. The
incumbent is responsible for ensuring activities for all global locations are
in line with the overall business targets and UN policies, rules and
regulations.