System Monitoring Technician, Multiple positions

The Service for Geospatial Information and Telecommunications Technologies (SGITT) within the United Nations Global Service Centre (UNGSC) is the operational hub for the support and delivery of ICT services and solutions to satisfy the requirements of the Departments of Peace Operations and Operational Support (DPO/DOS). DOS has implemented a range of systems to address the principal requirements of peace operations and, increasingly, of a broader range of Secretariat and non-Secretariat entities and to support and enhance the processes DOS undertakes. Within SGITT, the System Monitoring Technician will carry out his/her tasks within the Bridge Operational Unit in UNGSC under the oversight of the Chief of Unit.

The System Monitoring Technician will be responsible for managing and maintaining the Enterprise-monitoring Systems on premises and in the cloud.

 
The System Monitoring Technician will coordinate with systems engineers, application technical support analysts and developers to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools. The incumbent will also has responsibility for supporting System monitoring tools and its components including Configuration Manager, Service Manager and Orchestrator, as necessary. 

1. Monitoring

• Deployment and support of the tools in use to monitor systems and applications
• Perform administrative tasks from the Operation Manager console, provide application support multiple monitoring platform, create, and maintain monitoring and notification rules. 

• High school diploma or equivalent is required. 
• Bachelor's degree in Computer Science or any related field is desirable and may substitute for some years of relevant working experience

Required:

• 6 years of experience with the installation and administration of Microsoft System Center Operations Manager or other Enterprise Monitoring applications
• Experience in Server Administrator (both Windows Server and Linux) 
• Experience in application/network performance and availability monitoring 

Desirable:

• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks
• Experience in Cloud Services and Cloud Monitoring
• Experience in business analytics services (preferably PowerBI)
• Experience major Microsoft technologies including operating systems, Active Directory, Exchange, SharePoint, SQL Server
• Experience of server virtualization technologies, preferably VMware
• Experience in desktop virtualization platforms. 

• Fluency in English (both oral and written) is required;
• knowledge of another UN official language is desirable

Desired Qualifications

• SCOM certification
• HP NNM certification
• AWS certification
• AZURE certification
• PRINCE2
• ITIL foundation

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information: Sustainable Development Cluster(SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.