The United Nations Information and
Communications Technology (ICT) Strategy (A/6...
The United Nations Information and
Communications Technology (ICT) Strategy (A/69/517) is an ambitious road map to
transform ICT across the UN Secretariat. Successful implementation will lead to
enhanced overall effectiveness and improved efficiency. Help desks are a
critical organizational resource, therefore, the Office of Information and
Communications Technology (OICT) is leading the way in transforming them into a
more efficient global shared-service model.
Since 2014, the global Unite Service Desk
provides around-the-clock support for key UN applications such as Umoja, Inspira,
iNeed, Unite Identity, Unite Mail, UNDSS portals. Unite Service Desk is
handling more than 140,000 service requests per year. Organized as a virtual
service desk with teams in Bangkok, Nairobi, Geneva and New York, the Unite
Service Desk provides a single point of contact (e.g., online forms, generic
email address and hotline) to UN personnel and also to external users worldwide.
The Unite Service Desk – Asia located in
Bangkok provides around-the-clock support for all the applications supported by
the Unite Service Desk. As a member of the Unite Service Desk – Asia, the
incumbent will be required to work as per the assigned day or evening or night
shift to provide assistance. In addition, the incumbent may be asked to work
during weekends and public holidays, and to attend training sessions outside of
normal shift hours. The incumbent will work at ESCAP premises in Bangkok or
from home if requested by the management team.
This is a position in UNOPS for supporting
projects carried out for or in the United Nations Secretariat. The incumbent of
this position will be a personnel of UNOPS under its full responsibility.