Head of Support Services

1. Operational Leadership, advisory and technical support

• As a Key leadership role for the Ghana Multi-Country Office, the Head of Support Services monitors and supervises teams as well as all aspects of operations (Finance, HR, Procurement, Health, safety, security and environmental (HSSE), Information Technology(ICT) and Administration) to ensure achievement of results, whilst driving compliance with corporate strategies, UNOPS rules, regulations, policies, and standards of accountability, ethics and integrity.

• Monitor support services to ensure continuously improving client service and satisfaction, including liaising with appropriate Head Quarters Practice Groups and IPAS for required support.

• Contribute to the formulation of Ghana Multi Country Office strategies and policies through advisory services to the Ghana Multi Country Office Director.

• Provide technical advice and operational guidance on innovative approaches to project financing, risk assessment/mitigation and use of financing structures, mechanisms instruments and guarantees.

• Collaborate with colleagues to identify the need, determine cost and plan all Ghana Multi Country Office support services, including procurement, finance, human resources and administrative services.  

• Assist the Ghana Multi Country Office Director in setting goals, targets and performance standards for projects, and recommend tools for monitoring, evaluation and auditing

• At the request of the Ghana Multi Country Office Director,  participate in any UN forum discussions and planning to ensure UNOPS position, interests and priorities are fully considered. 

• Lead on health, safety, security and environmental (HSSE) matters to ensure they are integrated into all aspects of the operations and that related risks are managed effectively.

2. Project planning and coordination support 

• Provide assistance and support to programme and project budget preparation, revisions and work planning. 

• Provide input into project engagement and acceptance documents including assisting with contract negotiations.

• Provide advice on goal setting, targets and performance standards for projects and recommend tools for monitoring, evaluation and auditing. 

• Monitor project financial projections, take decisions and/or refer critical issues to the Ghana Multi Country Office Director and/or other stakeholders for action.

• Provide advice on programme and project cost sharing, deployment of funds and closure.

• Constantly monitor and analyze the operating environment to identify potential risks and take action/refer critical issues for intervention to ensure delivery of results. 

• Closely liaise with the Field Offices (within the Ghana Multi Country Office) in order to troubleshoot any issues that might cause interruption in the support services management.

3. Procurement 

• Oversee and supervise Ghana Multi Country Office procurement processes, including tendering processes and evaluation and supplier selection, to ensure viable procurement solutions that meet operational needs and compliance with UNOPS procurement procedures, regulations and standard of accountability, ethics, integrity and performance.

• Evaluate contractual arrangements and legal commitments/risks for appropriate action.

• In consultation with relevant colleagues, review, administer and issue contracts, agreements/amendments with institutions and UN agencies. 

• Oversee the logistics of goods and equipment on project sites to confirm delivery and safe warehousing.

• Evaluate, list, update and monitor the performance of the roster of service providers of suitable firms or institutions

4. Financial and compliance management

• Prepare the Ghana Multi Country Office financial plan and manage the budget process/cycle to ensure timely revisions and reallocation of funds.

• Oversee the Support Services Finance Unit and ensure compliance with the UNOPS/Financial Rules & Regulations and Finance procedures

• Monitor, track and control expenditure to ensure optimum and appropriate use of resources. 

• Ensure the availability of required financial reports and exception reports including investigating anomalies to resolve problems, reporting or recommending any action required to relevant stakeholders.

• Supervise the timely review, posting and closure of accounts. Certify/verify accuracy and compliance with standards of accountability framework. Submit/prepare a mandated report on financial status.

• Supervise all financial services (accounting, cash management, payments etc.) ensuring timeliness and compliance with standards of accountability and performance.

• Monitor the Management Budget expenditures for the Ghana Multi Country Office and ensure that LMDC (Locally Managed Direct Cost) is properly recovered, billed and spent in accordance with the applicable procedures;

• Act as focal point for any internal/external audit exercise.

5. Human Resource Management

• Plan personnel required for Ghana Multi Country Office programme/projects.

• Oversee all human resource services/processes including recruitment, salary administration and compensation, performance review, training and development, ensuring compliance with human resource rules, regulations, procedures and standards of performance and ensuring that hiring managers actively seek to create diverse teams in terms of gender and geography.

• Promote and support a learning culture by empowering individuals and teams to identify critical learning needs and plan/provide easy access to learning opportunities to maintain personnel competency and flexibility.

• Foster a positive work environment, respectful of both men and women, and ensure that the highest standards of conduct are observed.

• Exercise control of all staffing issues within the Ghana Multi Country Office as required by the projects’ demands including recruitment, training, staff performance review

6. Administration and Information Technology

• In close collaboration with Headquarters, support maintenance of a secure and reliable ICT environment, including adequate plans for disaster recovery.

• Manage the acquisition, maintenance, inventory, recording, verification and protection of project and administrative facilities/assets, including IT infrastructure, equipment and servers.

• Identify opportunities for leveraging the use of IT to enhance business operations and efficiency and to facilitate knowledge management, and information sharing.

• Manage the timely and efficient delivery of all administrative services, (e.g. premises, asset management, organizational and personnel security, travel and IT).

7. Knowledge management and innovation 

• Contribute to the development and introduction of innovation to ensure UNOPS is continually incorporating best practice approaches in Ghana Multi Country Office Support Services.

• Contribute to the dissemination and sharing of best practices and lessons learned for corporate development planning and knowledge building.

• At the request of the Ghana Multi Country Office Director and in collaboration with the team, plan, implement and organise strategic capacity building of project personnel, clients and stakeholders.

 Impact of Results