ICT Senior Analyst – Reporting

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The United Nations Department of Operational Support, Office of Information and Communications Technology (UN DOS-OICT) is responsible for the delivery of applications and technologies that satisfy the requirements of the Departments of Peace Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs). 

The Policy and Best Practices Service (PBPS), OICT’s partner in this project, is part of the Policy Evaluation and Training Division (DPET) of the Department of Peace Operations. It provides support to both DPO and DOS. The core function of PBPS is to help improve the efficiency and effectiveness of peacekeeping operations through the exchange of good practices between missions, the development of guidance material that reflects lessons learned, and thematic policy support in selected areas. PBPS also leads several reform processes. 

UN Peacekeeping helps countries to achieve lasting peace, supports political processes, protects hundreds of thousands of civilians and helps guarantee cease fires. Yet peacekeeping faces several challenges, and COVID-19 pandemic has had an impact on peacekeeping missions’ ability to deliver on their mandates. To respond to these challenges, the Action for Peacekeeping (A4P) initiative of the Secretary-General, launched in 2018, endeavors to mobilize collective support to strengthen peacekeeping. Missions have reported varying impacts of the COVID-19 pandemic on mandate implementation. Understanding the reasons for the contrasting experiences of missions is important, to inform preparedness for future crises; to enable the cross-fertilization of lessons learned and best practice between missions; and to inform planning and mandate implementation strategies going forward.

PBPS requires an ICT Senior Analyst – Reporting to contribute to a number of workstreams, including on COVID-19 response, A4P, the digital transformation strategy, and protection-related files. The ICT Senior Analyst – Reporting will carry out his/her tasks embedded in the Policy Planning Team of PBPS in New York. Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will work under overall guidance of the Policy Planning team leader in New York. The incumbent will administratively report to the Data Analytics Specialist.  

The incumbent of this position will be a personnel of UNOPS under its full responsibility.

Under the overall supervision of the UNOPS Senior Programme Manager or designated individual, the incumbent will work operationally under PBPS and will provide specific expertise in the implementation of analytics and data management solutions in support of the A4P and PBPS initiatives. The incumbent will be required to perform the following duties: 

• Turning data and general ideas into well-designed products with the guidance of senior staff and clients;

• Support the development process, including guiding staff, scoping, design, implementation, testing and delivery;

• Develop corporate visualization solutions derived from multiple data sources using state-of-the-art tools to enable insight and decision-making at various levels;

• Develop data models, including performance measures, to enable scorecard analysis;

• Develop report templates and briefing materials for reporting purposes;

• Contribute to creation and design of online data visualizations; 

• Curate online content and messaging;

• Create, manage and disseminate online surveys for internal and external audiences;

• Perform ad-hoc analysis and present results in a clear manner; 

• Other tasks and responsibilities relevant to the scope of work as assigned.

Impact of Results 

The ICT Senior Analyst - Reporting will support the analytics and data management aspects of discrete areas of work of PBPS. The effective and successful achievement of key results by the ICT Senior Analyst – Reporting directly affects the overall efficiency of the office’s provision of services, impacting the quality and accuracy of work completed. Timely and accountable delivery of services ensures client satisfaction and promotes the image and credibility of the team and office as an effective service provider in strategic services.

• Advanced university degree (Master’s degree or equivalent) preferably in information technology, computer science, engineering, economics, statistics, business or in a field related to the post description is required. 
• A first level university degree combined with an additional two (2) years of qualifying experience may be accepted in lieu of the advanced university degree.

• A minimum of two (2) years of experience developing, implementing and maintaining complex data analytics using simple and complex datasets.  
• A minimum of one (1) year of experience producing visualizations and materials (reports, presentations) to communicate data-driven insights. 

• Experience developing and maintaining websites using SharePoint, including the creation and maintenance of complex inter-dependent lists. 
• Experience developing dashboards in Power BI. 
• Experience building data analyses and visualizations in Microsoft Excel and PowerPoint.
• Experience with HTML and web publishing. 
• Experience creating surveys using tools such as Enterprise Feedback Management System (EFMS) Verint or similar. 

• For the position advertised, fluency in English (read, write, speak) is required. 
• Knowledge of French is desirable. 

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.