This incumbent of this position will work
closely with the Grant Management syst...
This incumbent of this position will work
closely with the Grant Management system (GMS) unit team lead in handling daily tasks of Grant Management
system for Country Based Pooled funds.
The responsibilities include:
• Provide online consultation and support to all the GMS
users in field and HQ. Monitor the support mailbox to ensure all the mails are
responded and resolved with minimum time delays.
• Using the knowledge of country-based pooled fund
allocation process provide support to the field users in addressing the queries
from GMS system.
• Analyze the work process and coordinate with the
development team in our Agile Software Development (Scrum) process.
• Evaluate and capture enhancements with new requirements
from field Humanitarian funding teams to existing GMS product.
• In coordination with the technical team, provide the
preparation of information technology manuals and documentation.
• Develop functional designs, analyze and translate
requirements into use cases for the development team. Also, closely involve in
User acceptance testing to ensure the delivered new modules are properly tested
and bug-free.
• Regularly conduct trainings for business users and GMS
end users on existing and newly developed modules.
• Build wireframes to provide clear understanding to OCHA
team on the new modules and UI for quick decision making.
• Keep the GMS user portal updated and improve the content with video
tutorials as and when required.