ICT Associate

Based in Geneva, Switzerland, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices in the region, providing management and financial/programmatic oversight of Global and Country specific Portfolios, Clusters and Operations Centers including hosting services, fund management, management advisory services, implementing projects, procuring goods and services and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

• Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
• Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
• Provision of fast, friendly, and effective user support.
• Advice on information technology and systems planning exercises undertaken in the Business Unit, and representing the Business Unit in those undertaken throughout UNOPS.
• Participation in the development of ICT standards and strategies for the Business Unit
• Maintenance of inventory of all computer, audio/video communication equipment, and software in the Business Unit, ensuring compliance with asset management policies.
• Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools. 
• Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies, approved software and application of updates and patches in a timely manner.
• Supervision of information and communication services of the Business Unit and managed projects.
• Effective advice on all project implementation activities involving ICT; the hardware and software procurement process; and establishment and maintenance of a roster of potential suppliers.
• Active networking with clients, addressing and improving common areas of concern.
• Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
• Liaison with UNOPS HQ, and other relevant units, to determine hardware and software requirements.                                      
• Acting as effective UNOPS' liaison with the local UN partner agencies on issues relating to UNOPS ICT.

• Ensures efficient network administration, focusing on achievement of the following results:
• Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems
• Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
• A stable and responsive network environment based on daily monitoring of the network connection.
• Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
• Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

• Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
• Provides oversight, ensuring compliance by team members with existing policies and best practice.

• Provide sound contributions to knowledge networks and communities of practice by synthesizing of lessons learnt and dissemination of best practices in human resources.
• Collect feedback, ideas, and internal knowledge about processes and best practices and utilize productively. 

• Participates, organizes and delivers trainings for the operations/ projects staff in ICT services.

• Completion of Secondary education is required.
• Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable 

Experience

• A minimum of 6 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment 

• Full working knowledge of English is required 
• Knowledge of another official UNOPS language is an asset

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.