ICT Analyst

Peace and Security Cluster

Background Information - Mali Programme

Mali is facing a problem of weapons and explosive hazard contamination because of protracted and recent armed conflicts. The presence of explosive remnants of war (ERW), improvised explosive devices (IED) and insecure stockpiles of weapons and ammunition (obsolete, abandoned or neglected), poses a serious threat to civilians as well as to United Nations and humanitarian personnel operating in the country.

UNMAS deployed to Mali in January 2013 to conduct an emergency assessment of the situation with regard to explosive threats. In July 2013, the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA) was established under Security Council resolution 2100 and is currently operating under Security Council Resolution 2584 (2021). In accordance with these mandates, the United Nations Mine Action Service (UNMAS) has engaged UNOPS PSC to implement a mine action programme in Mali to:

• Improve the protection of civilians and facilitate humanitarian assistance;
• Enhance national capacity to mitigate explosive threats and enable compliance with international treaty obligations;
• Reduce the explosive threat to MINUSMA and United Nations personnel.

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Analyst is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Analyst liaises with UNOPS Programme support colleagues, in order to ensure best support:

• Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels.

• Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration. 

• Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available. 

• Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control. 

• Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation. 

• Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition. 

• Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise.

• Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction. 

• Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.

• Up to date with changes in the technology and availability in the area. 

• Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.

• Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities. 

• Proactive maintenance of telecommunications equipment to avoid interruption of service.

• Organization of training for the operations/projects staff on IT-related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions. 

• Advice to management, clients and colleagues on subject matter expertise. 

• Sound contributions to knowledge networks and communities of practice. 

• Synthesis of lessons learnt and best practices in IT.

• Provide ICT oversight functions and directly coordinate with ICT focal points in the sub-offices.

• Advanced university degree (Master’s degree), preferably in Information Systems, Information Management, Computer Science or related disciplines, is required OR. 

• Bachelor’s degree preferably in Information Systems, Information Management, Computer Science or related disciplines in combination with 2 years relevant work experience may be accepted in lieu of the Master’s degree.

• A minimum of one (1) years working experience in ICT management, Computer Systems Security and/or related fields is required; 

• Experience in the usage of computers and office software packages and experience in handling of web based management systems is an asset; 

• Experience of using System Administration tools such Windows 2012, Active Directory Group Policies, TCP/IP, DNS Windows Server, Advanced Server, Web Server and Exchange Server is desired. 

• Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage.

• Working knowledge of LAN and WAN networks is desired; 

• Fluent in English (read, write and speak) is required

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: Local ICA 8 (ICS 8) 
Contract duration: Ongoing ICA – Open-ended, subject to organizational requirements, availability of funds, and satisfactory performance

• Qualified female candidates are strongly encouraged to apply.
• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful
implementation of its partners’ peacebuilding, humanitarian and development projects
around the world. Our mission is to help people build better lives and countries achieve
peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management,
financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging
environments across the globe. We are looking for creative, results-focused
professionals with skills in a range of disciplines.

Diversity

With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on
behalf of our partners, spread across 80 countries, our workforce represents a range of
nationalities and cultures. We promote a balanced and diverse labour force — a
strength that helps us better understand and address our partners’ needs. We
continually strive to improve our gender balance through initiatives and policies that
encourage the recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and
personal demands.