Human Resources Intern

South East Asia Multi-Country Office (EAPMCO)

The South East Asia and Pacific Multi Country Office (EAPMCO) supports, develops and oversees the UNOPS portfolio of projects in South East Asia and the Pacific. EAPMCO was established in January 2023 following the merger of the Thailand Multi-Country Office, which covered 20 countries across  North East Asia, South East Asia and the Pacific, and the Cambodia Multi-Country Office, which covered 4 countries South East Asia - 3 countries in the Mekong Sub-region (Cambodia, Lao PDR and Vietnam) and the Philippines.  EAPMCO currently covers 24 countries across North East Asia, South East Asia and the Pacific. With its head office in Bangkok, the Multi-Country Office comprises nine business units: SEMCO Thailand, EAPMCO Indonesia,  EAPMCO Pacific Operations Cluster, EAPMCO Papua New Guinea, EAPMCO China, EAPMCO Vietnam, EAPMCO Lao PDR, EAPMCO Philippines and EAPMCO Cambodia.

In 2022, the UNOPS EAPMCO implemented projects worth more than USD 95.7 million, in the areas of Energy Transition, Digital Transformations, Sustainable Environmental Management, Climate Change, Waste Management, Rule of Law and Access to Justice, Water, Sanitation and Hygiene (WASH), Post Conflict Reintegration, Emergency Relief, Post COVID19 Economic Transformations, and Health, through HR, procurement, construction, contract management, fund and program management services.  

The Multi Country Office head office in Bangkok provides strategic direction, operational support, delivery oversight and assurance of the excellence of business processes and quality standards across all of the entire Multi Country Office locations. It is also responsible for developing, delivering and managing the portfolio of engagements in the country of the MCO location itself. 

Background Information – Job Specific

UNOPS EAPMCO is hiring for the position of Human Resources Intern. Under the direct supervision of the Human Resources Manager, the Human Resources Intern will deliver support in the area of recruitment, and will be involved in both operational and strategic work. The Human Resources Intern will be entrusted with projects that s/he will be able to manage independently and will get a privileged exposure to global HR operations in a UN organization.

The Human Resources Intern will work under the guidance of the Human Resources Manager to support in providing high-quality and consistent delivery of effective HR services (recruitment, contract and performance management of talent) to the office, providing support to HR data analytics, ensuring full compliance with UN rules and regulations, UNOPS policies and procedures and internal Standard Operating Procedures (SOPs) in HR management.  The Human Resources Intern also works in close collaboration with all HR team members to support their work and ensure consistent service delivery.

1. Support to HR Data Analytics

2. Support to Talent Acquisition and Administration

3. Support to HR initiatives 

4. Knowledge building and knowledge sharing

Duties and responsibilities

Reporting to the Human Resources Manager, who provides general guidance and remote supervision, the HR Intern is responsible for the following: 

• Provide support in the collation, verification, and analysis of various HR key performance indicator data.

• Maintain and improve quality of data for EAPMCO HR dashboard.

• Assist in the design and analysis of various HR surveys.

• Conduct research and provide support in the development of various HR tools to be used within and outside the team

• Assist in recruitment processes ensuring best practices are used for effective and efficient talent acquisition in line with UNOPS policy.  

• Support the completion of recruitment processes including offers and rejections, and updating recruitment on-line information system in line with UNOPS policy.  

• Undertakes reference checking, elements of  longlisting, and organization of testing and interviews; fee calculation, minutes of general-service recruitments. 

• Finalizes selection and other process approvals.

• Inform and advise UNOPS personnel, consultants, partners and project personnel on routine aspects and elements of their conditions of service and entitlements according to their contract modality, expediting actions to facilitate their efficient, timely, and client-focused onboarding.

• Research precedents and present recommendations to the supervisor, taking into account institutionalized exceptions. Undertake research on a range of HR related issues and assist in the preparation of notes/reports.

• Maintain monitoring systems, advising the supervisor on the status of pending requests and approaching deadlines. 

• Answer questions and follow-up with personnel and management to ensure completion of absences requests, performance management cycle, and other HR processes etc. in electronic information systems. 

• Liaise with relevant HQ and UN system units to exchange information and follow up on pending issues.

• Set up and maintain reference files/records. 

• Follow up or process payroll verification.

• Monitor status of HR actions to facilitate timely action by supervisor and line management, including on transactions initiated, expiring appointments/contracts, and pending separation actions. 

• Manage record maintenance; including personnel file systems as well as provision of related statistical summaries and tracking movements of UNOPS personnel within the relevant business unit/s. 

• Research on various HR topics (talent attraction/outreach, best practices in recruitment, outreach strategies, personnel development, benefits etc.)

• Provide support in improving  of existing HR processes

• Contribute  to various HR initiatives 

• Support the identification and documentation of best practices and lessons learnt, including coordination and organization wide implementation of knowledge sharing and documentation methodologies

• Contributions to knowledge management projects

• Provide suggestions for process improvements

• Support process efficiency initiatives

Education: 

• Candidates must be currently enrolled in, or have recently completed (within 3 years prior to the application date of the internship) a Bachelor/Master’s/Ph.D. Degree in a relevant area in Human Resources Management, Psychology or related field.

• Professional qualification proven to be equivalent to university degree shall be considered.

• Completion of an Advanced University Degree in the relevant areas is a strong asset.

Experience:

• At least one year of experience in the field of human resources management in a reputable organization is preferred.

• Experience in the usage of computers, database management, and Google Suite/Workspace is an asset.

• Experience in designing HR tools is an asset. 

• Experience in handling web-based systems is desirable.

• Experience with data management and data analysis would be a strong asset.

• Experience in preparing reports is an asset. 

• Experience in launching surveys within and outside organization is desirable.

Language:

• Working knowledge of  English is required.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.