ICT Associate - (DevOps)

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

UNOPS has signed an agreement with the United Nations to implement the ICT project activities in support of Department of Operational Support / Division of Healthcare Management and Occupational Safety and Health (DHMOSH). 

The Division of Healthcare Management and Occupational Safety and Health (DHMOSH) provides health-related services in New York and in over 100 locations worldwide.

The Occupational Safety and Health (OSH) Section focuses on occupational health risks and will commence the collection of information about occupationally incurred injury or illness, allowing for the development of baseline estimates of tangible and intangible costs. It also manages sick leave, disability, medical clearances, medical evacuations and repatriations, and preparedness for public health emergencies, including the medical aspects of crisis and mass casualty response plans in field duty stations.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat for OSH. The incumbent of this position will be personnel of UNOPS under its full responsibility.

Under the overall supervision of UNOPS Senior Programme Manager, the incumbent will operationally work under the direct supervision of the DHMOSH Information Systems Officer. The incumbent among other tasks will be responsible for technical solutions development for the Project. 

The ICT Associate - DevOps will be responsible for the following duties:

1. Solutions Design and Development 

2. Solutions Support and Maintenance

3. Client Coordination and Documentation 

• Assists in the design and development changes in assigned projects to meet the dates and objectives using knowledge of complete development life cycle from analysis to deployment;

• Supports the business in defining the right technical portal architecture to support the business requirements;

• Participates in the preparation of all documents related to project development. 

• Applies in-depth knowledge of ASP.NET (C#, VB.NET), SQL, HTML/CSS, JavaScript, Visual Studio, Web Services, XML, AJAX, Internet, Intranet and Client Server technologies for Portal integration to various systems; 

• Develops custom applications to automate manual processes;

• Assists Designs and develops web projects, graphics, etc. as per project requirements.

• Maintains assigned portions of systems, providing operational support for system’s applications, analyzing, and implementing system changes/upgrades, etc;

• Assists in the set-up and monitoring of software performance measures;

• Ensures that the services provided adhere to the operational standards for quality and timeliness;

• Participates in Helpdesk support services.

• Represents the team in a professional manner when dealing with internal and external clients;

• Prepares, updates, and maintains system’s documentation and related technical/procedural manuals;

• Ensures that the service provided adheres to the operational standards for quality and timeliness.

Impact of Results 

The result of work of the ICT Associate - DevOps impacts directly on delivery of services that satisfy the requirements of the Division as well as the performance of the services implemented. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules, and regulations.

• High school diploma or equivalent.

• A University degree or technical/professional diploma in Computer Science, Information Systems/Technology, Engineering or any related technical field may replace some of the required number of years of experience. 

• A minimum of six (6) years of progressively responsible professional experience in the field of ICT or other related fields is required. A candidate with a Bachelor’s degree must have at least two (2) years of experience in the relevant area;

• A minimum of four (4) years of experience with help desk or service desk support services;

• A minimum of two (2) years of experience in development and support of web application projects; 

• A minimum one (1) year of experience with DevOps.

Desirable:

• Be proficient in the following website development technologies: ASP.NET (C#, VB.NET), SQL, HTML/CSS, JavaScript, XML, Visual Studio. 

• Exposure or knowledge in any one of database management tools (RDBMS); i.e. MSSQL, Oracle, MySQL, etc. 

• Knowledge in Windows Server and MS SQL Server administration is an advantage. 

• English (write, speak, read) is required for this post. 

• Knowledge of one or more official UN languages will be considered an asset.

Contract type: Local Individual Contractor Agreement (LICA) 

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.