ICT Associate – Service Monitoring

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION**** 

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*

Background Information - UNOPS

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners; programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

Background Information - Job-specific

The Department of Operational Support (DOS) is responsible for the delivery and maintenance of Information and Communications Technology (ICT) in support of operational requirements of peacekeeping missions as well as special political missions (hereinafter “field missions”). DOS is also responsible for the delivery and maintenance of the Service for Geospatial, Information and Telecommunications Technologies (SGITT) in support of the operational requirements of Peacekeeping Missions, Special Political Missions, as well as DPO and DOS at Headquarters.

The Service for Geospatial, Information and Telecommunications Technologies at the UN Global Service Center (UNGSC) provides a critical role as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field Missions at Headquarters have access to critical enterprise systems.

The global ICT Service Monitoring provides reliable solutions for UNGSC’s enterprise monitoring systems on premises and in the cloud and enables the continuous monitoring of services provided to all SGITT clients including other UN entities.

The Global ICT Service Monitoring service provides IT infrastructure and Service monitoring to enable the Network Control Centre to rapidly identify and take action to restore any failure or performance issue. The monitoring service is also offered to any entity that wants to leverage on the 24x7 NCC service.

He/she will be part of the 24x7 duty roster as a member of the Monitoring team.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Under the overall supervision of UNOPS Senior Programme Manager, and under the direct guidance of the Chief, Digital Technology Hub Support Unit in UNGSC, the ICT Associate – Service Monitoring will work under UNOPS Team Lead to provide support on service monitoring. He/she will perform the following tasks:

1. Monitoring

2. Tool Administration

3. Collaboration

4. Policies

5. Tool Updates

Impact of Results 

The incumbent will have an important role in monitoring and reporting any deviation of the infrastructure performances from UNGSC's Service Level Agreements in place.

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*


Education

Required:

• High school diploma or equivalent and six (6) years of relevant experience are required or, 
• A first level university degree (Bachelor’s degree or equivalent) preferably in computer science, information systems, software engineering or related field and two (2) years of relevant experience.
• ITIL Foundation certification is required.

• NNM certification
• AWS certification
• AZURE certification
• PRINCE2

Experience

Required:

• Relevant experience is defined as experience in IT areas.
• A minimum of two (2) years of experience in installation and administration of application/network/system performance and availability monitoring tools.
• A minimum of two (2) years of experience in Server Administration (both Windows Server and Linux)
• A minimum of one (1) year of experience in scripting and programming languages.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply)

• Experience in Cloud Services and Cloud Monitoring
• Experience in business analytics services (preferably PowerBI)
• Experience of server virtualization technologies, preferably VMware
• Experience with Artificial Intelligence (AI) technologies such as machine learning, natural language processing and other key AI tools.

Language requirements:

• Fluency in English (write, read, speak) is required; knowledge of another UN official language is desirable.

• Contract type: Staff
• Contract level: G-6
• Contract duration: Fixed-term staff contracts - 'One year initially, renewable subject to satisfactory performance and funding availability'

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types. 

• This position is stationed in Valencia, Spain which is a family duty station.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.