Under the direct supervision of the Programme Management Office (PRMO) - Senior ...
Under the direct supervision of the Programme Management Office (PRMO) - Senior Associate, who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Assistant is responsible for the efficient and effective ICT management and support to the operations in a given geography. In the discharge of his/her duties, the ICT Assistant liaises with UNOPS Programme support colleagues in order to ensure the best support.
- Workflow/Data Automation Development and Support
- Web Application Development and Support
- AI Integration Development and Support
- Knowledge sharing and documentation
1. Workflow / Data Automation Development and Support
- Assist in building data pipelines using automation tools like n8n and Prefect to process project data;
- Clean, transform, and analyze data from spreadsheets, dataframes, databases, and APIs;
- Assist in setting up error handling, logging, and monitoring for automated flows.
2. Web Application Development and Support
- Help maintain and improve the internal web application using HTML/CSS/JS/Python;
- Create simple dashboards or web components for presenting workflow or analytical data.
3. AI Integration
- Support the integration of AI tools (Google AI) for tasks such as document summarization, report generation, and chatbot integration;
- Assist in developing and maintaining no-code/low-code AI/Automation platforms.
4. Knowledge Building and Knowledge Sharing
- Document code and technical processes for web applications and automated workflows;
- Create user manuals for web applications and automated workflows;
- Share knowledge and best practices with other team members.
Impact of Results
The effective and successful achievement of key results by the ICT Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS' competitive position as a partner of choice in sustainable development and project services in the country/region served.