The Head of Support Services is a
critical leadership role in the Operational Hu...
The Head of Support Services is a
critical leadership role in the Operational Hub/Operations Centre, reporting to
the Director, who provides general guidance and supervision. The role is
responsible for providing an efficient and integrated support service for the
Operational Hub/Operations Centre.
The role contributes, as part of
the Operational Hub/Operations Centre leadership team, to the development and
implementation of strategies to enhance the competencies and position of UNOPS
in sustainable project management and services to partners, stakeholders and UN
system partners.
The incumbent is responsible to
abide by security policies, administrative instructions, plans and procedures
of the UN Security Management System and that of UNOPS.
The Head of
Support Services (HoSS) has a primary reporting line to the Operational Hub
Director (OHD) and is responsible for ensuring the highest efficiency and
client service in Support Services.
She/he is a member of the Senior Management team, with responsibility
and accountability for all aspects of Operations management of the Operational
Hub.
The Head of
Support Services provides strategic guidance, analyses and operational
oversight over the management of SNOH resources, and is responsible for
safeguarding the financial accountability of the office. The HoSS leads
strategic planning for, coordinates and manages the activities of the support
services (human resources, finance, procurement, logistics, administration and
ICT). The HoSS advises the OH Director
on the overall strategic direction and activities of the functions and their
personnel, and is accountable for ensuring consistency with UNOPS Regulations,
Rules and procedures and good management practices.
In
support of the Operational Hub Director’s leadership role for all SNOH
operations, the HoSS is responsible for oversight and delivery of services to
the partners of SNOH against tough standards of speed, consistency and quality,
establishing UNOPS’ reputation as an organisation that provides operational
excellence for results that matter. The
HoSS is based in Dakar and provides support to the operations in Dakar and in
countries under the responsibility of SNOH.