ICT Associate (IT Infrastructure)

*** * THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE ITALIAN OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION*
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UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York.  The SDC has a footprint of approximately 125 countries.

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC and will report to the Information Systems Officer or his/her designate and is responsible for the following duties:

Summary of Key Functions 

• Linux and Virtualization Support
• IT Infrastructure and backup
• Technical Support
• Knowledge Management and coordination

1.     Linux and Virtualization Support:

• Maintain Linux server infrastructure that support ERP mission critical application. 
• Maintain virtualization platform infrastructure and provide support to customers.
• Support infrastructure deployments using Infrastructure as a Code solutions and framework using Terraform.

2.     IT infrastructure and backup

• Maintain and operate IT infrastructure hardware components like: servers, storage, SAN switches, etc that support ERP mission critical application. 
• Maintain and operate backup software and infrastructure that support ERP mission critical application.
• Participate in the design, configuration, operation and maintenance of secure and scalable enterprise infrastructure.
• Propose and review best practices and recommendation on ERP mission critical application.
• Document installation and configuration standards for ERP mission critical application.

3.     Technical Support

• Develop scripts for operation process automation based on systems engineering and configuration management frameworks.
• Act as technical resource on deployment projects, including hands-on configuration of complex components.
• Contribute to solve complex problems related to IT infrastructure.
• Provide regular, clear, and consistent communication (written and oral) on the status of projects, issues, and deliverables to representatives from the customer.
• Participate in on-call rotation which may include afternoon working hours shift.

4.     Knowledge Management and coordination:

• Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards.
• Act as a focal point for coordination of activities within the scope of the IT infrastructure support for UN ERP systems.
• Be able to lead other team member on dealing with complex problems and escalations.

5. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. 


Impact of Results 

The result of work of the ICT Associate (IT Infrastructure) impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations. 

• High school diploma or equivalent is required.
• A first level university degree (Bachelor’s degree) may substitute for some of the required years of experience.

Required:

• 6 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment.
• 5 years of experience with Linux technologies and their use in delivering secure, highly available, mission critical enterprise-class solutions
• 5 years of experience with virtualization and related technologies in complex and multilocation environments (e.g. VMware, vSphere replication, VMware SRM, etc).

• Experience supporting multi location enterprise grade data centre is desirable.
• Experience operating high performance IT infrastructure supporting mission critical applications. 

• Fluency in English (read, write, speak) is a requirement.
• Knowledge of a second UN language is an advantage.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.