ICT Associate (Retainer), Multiple positions

With the support of the EU, UNOPS is implementing a project to support social protection in Jordan. The overall objective of the project is to contribute to support social sector reforms and the development of an equitable and inclusive society in Jordan through the improvement and modernization of the quality and performance of the social protection system. UNOPS will be responsible for rehabilitating a select number of MoSD-owned and rented social care centres in compliance with the international standards of access and human rights and provision of IT facilities as well as contributing to the development of monitoring and evaluation-based performance management information systems for quality assurance. 

The direct beneficiaries of this project are the vulnerable people benefitting from the targeted social care centers, who will benefit from an improved access to social care services. The MoSD (Ministry of Social Development), as well as NAF (National Aid Fund) and the Higher Council for Persons with Disabilities (HCPWD), will benefit from an improved infrastructure and capacities to be able to meet the increased needs for social care services.  Through this project, UNOPS will contribute to achieving Outcome 1 of the UN Sustainable Development Framework (2018-22) for Jordan that aims at making national and local level institutions in Jordan more responsive, inclusive, accountable, transparent, and resilient.

The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

UNOPS is committed to achieving a fully diverse workforce.

Under the overall guidance of the Director Amman Operational Hub, and under the direct supervision of the Project Manager (PM), the ICT Associate (retainer)  will be responsible to deliver the below outputs: 

The ICT Associate will report to the Project Manager and closely coordinate with the ICT Support Specialist. She/he will be expected to conduct field visits across Jordan and interact with project stakeholders to conduct an ICT assessment for the current MoSD existing IT system and equipment in both the MoSD, the directorates and centres to identify the needs and produce a report that includes information that supports  MoSD’s readiness to operate current/ future systems, as indicated in the activities breakdown below: 

• Identify the current MoSD software, operating systems and licenses.

• Conduct 175 field visits to MoSD centres and directorates across Jordan (41 directorates, 28 centres for community development, 32 administrative offices, 17 centres for rehabilitation of persons with disabilities, 2 centres for the care of children, 8 centres for the rehabilitation of Juveniles, 2 centres for the care of adult beggars, 1 centre for the protection of abused women, and 1 family-care organization for children, 7 social service offices in the Family Protection Department and its associated departments, 3 social service offices in juvenile prisons in police stations, and 9 social service offices in rehabilitation centres, 3 social offices in juvenile courts and 4 juvenile reform offices in police offices).

• Data entry to assess the current network and infrastructure connectivity requirements at MoSD headquarters and its directorates and centres.

• Data entry to the  inventory reports and assess  MoSD existing IT equipment (routers, PCs, tablets, laptops, printers, scanners….etc) for the ministry to identify the IT equipment. 

• Support the production of the  final ICT assessment  report as per agreed formats. 

Monitoring and Progress Controls

• Activities work plan

• Support the production of 3-6 inventory excel sheet reports according to the template agreed on with UNOPS  for the IT equipment of MoSD headquarters, its directorates and centres.

• Support the production of  the ICT assessment report according to the template agreed on with UNOPS that includes:

• Current software and operating systems, 

• Connectivity status for the existing IT infrastructure for each of the MoSD directorates and centres. 

• Quantities and status of the existing IT equipment for MoSD headquarters, its directorates and centres.

• Completion of Secondary education is required.

• A Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is  desirable and will be accepted in combination with 2 years of experience. 

Work Experience 

• A minimum of 6 years of directly relevant experience in supporting and/or consulting ICT assessment and creating an inventory system.1

• Experience in management of Active Directory, and Windows servers and network infrastructure.

• Experience in the field of information technology and/or telecommunications and systems, preferably in an international environment 

• Experience in stat entry/inventory systems and/or conducting surveys. 

• Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions). 

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.