ICT Specialist - Digital Workspace Support Officer

*** * THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION*

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UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Service Cluster (NYSC) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York.  The SDC has a footprint of approximately 125 countries.

Background Information - Job-specific

The United Nations Global Support Centre (UNGSC) is responsible for the delivery of solutions that satisfy the requirements of the Department of Operations Support (DOS) missions as well as Special Political Missions (SPMs).

DOS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the process DOS undertakes.

UNOPS has been requested to assist in the implementation of this activity.

Under the overall administrative supervision of UNOPS Senior Programme Manager or designated person, the incumbent reports to the Chief of DSSU (or designated OIC) within the Office of the Chief, SGITT and by reference to the United Nations Financial Rules and Regulations, the Digital Workspace Support Officer (DWSO) will be responsible for supporting the portfolio of applications and systems that supports digital employee experience and elevates the digital dexterity of the workforce. This ICT Specialist - DWSO is expected to promote curiosity for new technology, to be relentless in the pursuit of new ways of working and has strong business relationship acumen. This ICT Specialist - DWSO plays a pivotal in delivering the future of work by assisting in the crafting of a digital workplace program that supports the workforce of today and the future.

The ICT Specialist - DWSO is expected to champion the digital employee experience by supporting the four key SGITT digital transformation tenets:

• Creation a culture that enables digital dexterity — the ambition and ability to use technology for better business outcomes
• Development of a digital workplace strategy that delivers a productive and positive digital employee experience
• Delivery of business-enabling technology by harmonizing applications within a digital workplace framework
• Establishment of partnerships among key stakeholders and line of business (LOB) leaders to ensure that digital workplace initiatives support business outcomes

The Digital Workspace Support Officer will support SGITT in the provision of Innovative and Transformative Digital Solutions to the UNGSC.  The primary duties of the ICT Specialist - DWSO will be to support SGITT the following areas:

• Development and support of a digital workplace environment that provides focus to program goals to modernize applications, support new ways of working and enable business transformation.
• Seeking out innovative technology trends that should be brought into the workplace and gather digital workplace best practices by participating in continuing education, peer groups and industry events.
• Supporting and facilitating innovative digital workplace applications and strategies to test new ideas to support the future of work.
• Development and support of a culture of workforce digital dexterity by supporting different Digital Transformation initiatives.
• Exploring and improving how employees digitally engage with each other, as well as with customers and business partners.
• Popularizing new technology and applications to drive business innovation throughout the organization.
• Utilizing organizational change management best practices to drive technology adoption.
• Fostering the rise of the transformative business technologist who applies specialized technical skills to the digital workplace application autonomously to deliver competitive business results.
• Directing the awareness of and experimentation with disruptive and innovative digital workplace technologies such as Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Augmented Reality (AR), Virtual Reality (VR), Simulated Reality (SR) and immersive meeting solutions.
• The ICT Specialist - DWSO will perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. 

• Advanced university degree (Master's degree or equivalent) in Information Systems, Business Administration, Technology, or related discipline.
• A first-level university degree (Bachelor’s degree or equivalent) and an additional two (2) years of relevant experience may be accepted in lieu of a Master’s degree.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.