Atlassian Senior Officer, Multiple positions

Background Information - UNOPS 

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development. 

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources. 

Working with us 

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity 

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates. 

Work life harmonization 

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

The UNOPS Information Technology Group (ITG) unit is focused on innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS IT Group is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby helping people build better lives and countries achieve peace and sustainable development.

ITG’s goal is to provide greater effectiveness, efficiency, and differentiation to UNOPS products and services. UNOPS IT Group is responsible for architecting, designing, delivering, and managing all UNOPS IT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers, Developers and QA Testers from all around the world who are based primarily in Denmark and Thailand.

The Atlassian Senior Officer shall work with ITG teams and other business units in UNOPS to support the Atlassian Cloud. 

1. Atlassian Cloud Business Support 

• Conduct business needs assessments with relevant stakeholders to ensure business requirements and needs are captured, and met, and that the appropriate solution is delivered.

• Provide clear and concise documentation that supports the milestones of the implementation of a given project, represents key business decisions made and obtains relevant sign-offs before deployment. 

• Actively engages with ITG and Business Units to help them transform complex information into business process flows, advising them on the best suitable Atlassian Cloud Solution. 

2. Atlassian Cloud Platform Management 

• Create and implement standard templates, defining common and reusable workflows, fields, permission schemes etc, that can be used across the organisation, resorting to custom customization when the unique business case requires it.

• Determine ways to optimise and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.

• Assist stakeholders with user acceptance testing, defect reporting, and resolution by defining the UAT scope, developing a test plan, and facilitating communication.

3. Business Solutions 

• Assist ITG with identifying (Inventory of Tools, Needs Analysis) and integrating Atlassian Cloud with other off-the-shelf IT solutions. 

• Help solve technical problems using Atlassian Cloud and other off-the-shelf IT solutions through research and shortlisting of potential IT tools, conducting feasibility studies, creating detailed project plans, and coordinating the deployment of new solutions. Additionally, assist with scaling by managing the application lifecycle from solution identification to implementation.

• Act as subject matter expert on different technologies and provide recommendations to businesses on how to improve their process through the use of these technologies, such as opportunities for automation.

• Masters Degree, preferably in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.

• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of a Master's Degree.

• Secondary education in combination with an additional six years of experience may be accepted in lieu of a Master's Degree.

Confluence Experience:

Administrative-level experience in designing, maintaining, and optimizing Confluence spaces for team collaboration and knowledge sharing. Expertise includes:

• leveraging advanced Confluence features (e.g. templates, macros, automations and integrations). 

• Managing user permissions and access controls.

• Monitoring Confluence performance and implementing improvements

Jira Experience:

• Proven experience configuring and administering Jira projects, workflows, and issue types to align with Agile methodologies. This includes a deep understanding of how to customise Jira to meet specific team needs, track project progress, and drive efficient issue resolution.

• Experience with scripting or automation for Atlassian cloud management is an asset. 

• Experience in conducting user training, and workshops about Jira & Confluence is an asset.

• Full working knowledge of English is essential.

• Working knowledge of another UN language(s) will be considered an asset.

Contract type: Individual Contractor Agreement - ICA
Contract level: International ICA1- ICS9
Contract duration: Several, possible short-term full-time / part-time opportunities, subject to organisational requirements, availability of funds and satisfactory performance.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.