Public Information Assistant (Tour Guide), Multiple positions

UNOPS ETMCO is recruiting for this position: Public Information Assistant (Tour Guide) based in Addis Ababa, Ethiopia for the United Nations Economic Commission for Africa (UNECA).


Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply.   These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

Within delegated authority, the Public Information Assistant (Tour Guide) will be responsible for the following duties:  

• Conduct one-hour lecture tours, four to five times a day, on the history of Africa Hall and work of the United Nations. 

• Participate in daily briefings as well as special briefings on different topics such as peacekeeping, disarmament and human rights. Study and research UN materials in English, in order to stay abreast of current activities of the UN system.

• Tailor language and information to different audiences (e.g. children, students, senior citizens, VIPs, UN Mission staff and media representatives) and respond to politically sensitive questions in an accurate and effective manner.

• Deliver quality customer service to raise awareness and promote the history of Africa Hall and the work of the Organization in an enjoyable and educational manner.

• Communicate and handle effectively stressful client-service situations by showing emotional intelligence and solid client orientation skills.

• Develop positive work relationship with peers, tour coordinators and supervisors based on mutual trust and respect.

• Undertake other assignments to facilitate the smooth running of the guided tour operation, which include a) Assist the Tour Coordinator in dispatching groups of visitors, and, while on duty on the tour route: b) Monitor the closure of visited places (whenever required) and liaise with tour coordinators, cashiers and UN Security, and c) Help out with crowd control issues and any visitors’ needs requiring escorting or wheelchair assistance

Work implies frequent interaction with the following:

General public and UN staff and delegates; Tour Coordinators; Meeting Services Officers/Assistants, UN Security staff.  

Results Expected:  

Successfully complete a two-week training about the history Africa Hall, the ECA and work of the United Nations and its Main Organs and their current activities in the field.  Present UN-related information in a clear, accurate and professional manner in order to promote a better understanding of the history of Africa Hall and work of the Organization and offer visitors an enjoyable and educational experience while ensuring consistently good customer service.

Education:

•  High School Completion or equivalent is required.
•  A  Bachelor’s Degree in communications, journalism, public relations, social sciences, international relations, or a related fields is an asset.

• A minimum of five (5) years relevant experience in the field of communications and public information, or a related field is required. 
• Experience as tour-guide in an international setting would be an asset.

• Fluency in written, reading and spoken English and French is required.
• Knowledge of another UN official language, such as Arabic, Spanish, Chinese, or Russian, is desirable.

Contract type: Local Individual Contractor Agreement (LICA)
Contract level: LICA/ICS -5
Contract duration: One year

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.