ICT Associate - Systems Infrastructure (Internal Candidates Only), Multiple positions

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

The ICT Associate - Systems Infrastructure will carry out his/her tasks within the Platform Support Unit in the Field Technology Service (FTS) at the UN ICT Facility, Valencia (UNICTFV). Under the overall supervision of UNOPS Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC Valencia, Spain, provides specific expertise in the operations of the IT infrastructure supporting the UN SAP Enterprise Resource Planning (ERP) under the hybrid cloud computing strategy. This support includes but is not limited to the following components of the backend IT infrastructure: storage arrays, backup storage arrays, servers, SAN switches, virtualization, operating system, cloud services and tools to monitor performance, availability and capacity of the environment.

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC and will report to Information Systems Officer or his/her designate and is responsible for the following duties:

Summary of Key Functions 

1. Linux and Virtualization Support
2. IT Infrastructure and Backup
3. Technical Support
4. Knowledge Management and Coordination

1.      Linux and Virtualization Support:

1. Maintain Linux server infrastructure that support ERP mission critical application. 
2. Maintain virtualization platform infrastructure and provide support to customers.
3. Support infrastructure deployments using Infrastructure as a Code solutions and framework using Terraform.
   

2.      IT infrastructure and Backup

1. Maintain and operate IT infrastructure hardware components like: servers, storage, SAN switches, etc that support ERP mission critical application. 
2. Maintain and operate backup software and infrastructure that support ERP mission critical application.
3. Participate in the design, configuration, operation and maintenance of secure and scalable enterprise infrastructure.
4. Propose and review best practices and recommendation on ERP mission critical application.
5. Document installation and configuration standards for ERP mission critical application.

3.      Technical Support

1. Develop scripts for operation process automation based on systems engineering and configuration management frameworks.
2. Act as technical resource on deployment projects, including hands-on configuration of complex components.
3. Contribute to solve complex problems related to IT infrastructure.
4. Provide regular, clear, and consistent communication (written and oral) on the status of projects, issues, and deliverables to representatives from the customer.
5. Participate in on-call rotation which may include afternoon working hours shift.

1. Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards.
2. Act as a focal point for coordination of activities within the scope of the IT infrastructure support for UN ERP systems.
3. Be able to lead other team member on dealing with complex problems and escalations.

• Advanced university degree (Master's or equivalent) with no relevant experience is desirable; OR 
• First-level university degree (undergraduate, Bachelor, or equivalent), preferably in computer science, or any related field, with two (2) years of relevant experience, will be considered an asset; OR
• Secondary school diploma (or high school equivalent) and six (6) years of relevant experience are required.

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.

• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types. 

• This position is stationed in Valencia, Spain which is a family duty station.

Terms and Conditions 

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 

• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete)  in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.