ICT Associate - Enterprise Content Management

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY*

*** THIS IS A LOCAL POSITION OPEN ONLY TO APPLICANTS WHO ARE NATIONALS OF LATIN AMERICAN COUNTRIES (MEXICO,  COSTA RICA, COLUMBIA OR OTHERS) OR THOSE WHO HOLD A VALID RESIDENCE AND WORK PERMIT IN THOSE COUNTRIES.***

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

Our UN partner has requested the assistance of UNOPS in providing various ICT services. UNOPS has entered into a service-oriented agreement with the UN ICT partner to deliver support in various ICT domains. The objective of this function is to support our partner in executing the activities outlined in this TOR.  

The incumbent of this position will be a UNOPS personnel and is under its full responsibility.

Under the overall supervision of UNOPS Programme Manager and the general guidance of partner’s Information Systems Officer, the ICT Associate - Enterprise Content Management will be responsible for the following duties:    

• Perform system administration tasks for the following enterprise applications, including both application and infrastructure components:

  • Official Document System (ODS) 

  • Enterprise Search 

  • Digital Rights Management 

• Perform system administration tasks for the following departmental applications, including application and hosting components:

  • Host Country Reporting System (HCRS)

  • Web-based Tracking System (WBTS)   

• Provide 2nd and 3rd level technical support for responsible applications and services, including:

  • Troubleshooting operational issues

  • Resolving data and content issues

• Support system upgrades in accordance with established change management procedures.

• Complete service requests in a timely manner. 

• Implement the changes to the application and hosting infrastructure, adhering to the UN ICT Standards, including architecture and security guidelines. 

• Maintain up-to-date operating procedures and technical documentation for responsible applications and services.

• Generate monthly statistics and reports on the ODS system.

• Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above. 

Monitoring and Progress Controls

For technical administration and maintenance tasks within minimal supervision; independently resolves all responsible application issues reported by the organization’s Service Desk. Complex issues should be reported timely and discussed with the reporting officer. 

a. Education

• A secondary school certification with 6 years of relevant experience; or 
• A first-level university degree, preferably in computer science, information systems, mathematics, statistics or related field with 2 years of relevant experience; or 
• Professional or technical diploma with 4 years of relevant experience.

b. Work Experience

Required:

Relevant experience is defined as experience in planning, designing, developing, implementing, and maintaining computer information systems. Within the relevant experience, 2 years must have been in:

• Configuration and support of Linux/Windows server platforms,
• Development and support of Node.js and Express web applications,
• Handling Apache Solr search platforms and JSON data.

• Working experience in JavaScript and Python scripting languages, application configuration management and hosting services, and cloud computing, preferably with Microsoft Azure service

• Fluency in English (read, write, speak) is required for this post.

1. Contract type: Individual Contractor Agreement (ICA) 
2. Contract level: Local Individual Contractor Agreement (LICA 6)
3. Contract duration: Open-ended (renewable subject to funds availability and satisfactory performance)

• Please note that UNOPS does not accept unsolicited resumes.

• Applications received after the closing date will not be considered.

• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.

• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures,  languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 

• UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.

• We would like to ensure all candidates perform at their best during the assessment process.  If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions 

• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.

• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.