Communications Specialist - Digital and Content

Job categories Communications, IT

Vacancy code VA/2021/B5011/21488

Level ICS-10

Department/office GPO, NYPO, UN Technology Support Services

Duty station Mogadishu, Somalia

Contract type Fixed Term

Contract level P3

Duration 1 Year (renewable subject to funds availability and satisfactory performance)

Application period 23-Mar-2021 to 06-Apr-2021

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Job-specific

The United Nations Support Office for Somalia (UNSOS) is mandated to provide administrative and logistics support to its partners in implementing the United Nations Security council resolution on Somalia. The incumbent will work under the guidance of the Senior Public Information Officer and Chief, Information Support Management Section (ISMS). The Communications Specialist - Digital and Content serves as the primary focal point for the Mission’s Big Data analytics and Digital Media engagement to benefit the African Union Mission in Somalia (AMISOM) and the United Nations Assistance Mission in Somalia (UNSOM). The expert will determine and establish mechanisms for developing substantive multi-dimensional data sets and other relevant digital information; Cultivate abstract data, operational data, survey data, geospatial data and other forms of media content and employ machine learning algorithm as necessary to decipher key indicators, both internal and external, that may impact the Somali society vis a vis the concurrent mandates of the African Union and the United Nations in the country.

This is a position in UNOPS for supporting projects carried out for or in UNSOS. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of UNOPS Senior Programme Manager, the Communicati...

Under the overall supervision of UNOPS Senior Programme Manager, the Communications Specialist - Digital and Content will be administratively reporting to the Senior Manager - Business Systems and operationally work under the guidance of the Senior Public Information Officer and Chief, Information Support Management Section (ISMS). The incumbent will be responsible for the following duties:

Ensure support to the communications - digital media

Leads UNSOS digital media policy and strategy for the Mission’s online presence on digital platforms.
Quantitative analysis of media monitoring, social media and hate speech monitoring (engagement, influencers, location, sentiment, reach, etc)
Prepares weekly and monthly digital media content plans, using tools such as Hootsuite and Meltwater, and analyzes monthly reports using focused analytics channels.
Ensures measurement of digital communication campaigns performance (obtain data to improve future digital communication campaigns,)

Deliver data analytics products

Participates in the preparation of concise analytical reports and related products.
Conceptualizes, designs and implements a data analytics, social media and hate speech monitoring plan using a variety of analytics tools such as Talkwalker, Meltwater, as well as various social media analysis techniques (sentiment analysis, data mining processes etc.).
Reviews existing data collection and monitoring processes and develops process improvements to enhance overall data quality, credibility and reliability by leveraging social media analytics tools to monitor social channels and online media to generate monitoring reports.
Conducts research into the capabilities of various data collection and analytics platforms and social media monitoring tools.
Provides guidance on data visualization and visual design materials. Produces and coordinates communications materials including data dashboards, maps, graphs, charts, infographics and related digital media content.
Builds on the Missions strategic approach to Big Data analysis vis a vis the Somali Partnership Forum goals/resolutions; regularly analyse and extract actionable insights from data and curate insights relevant to Somali citizens and the Somalia Transitional Plan.
Uses Big Data insights to support and inform the digital communication strategy.
Develops operational guidelines, protocols and templates on Big Data and results management.
Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

Work with the COVID-19 Taskforce and the COVAX Taskforce in implementing a COVAX vaccine communications strategy

Develops digital strategies for internal and external communications in support of COVID-19 communications
Implements an engagement strategy to promote the dissemination of information on COVID-19
Supports the development and implementation of a system to track and manages COVID-19 and vaccination misinformation and disinformation
Uses behavioral and social data (surveys, studies) to inform communication response
Develops online monitoring and evaluation framework for digital engagement activities
Prepares monthly thematic analysis reports around thematic topics on COVID-19 and vaccines and prepare Situation Reports (Sitreps)
Provides ad hoc monitoring support during crisis situations

Impact of Results

The result of work of the Communications Specialist - Digital and Content impacts directly on delivery of services that satisfy the requirements of UNSOS as well as the performance of the services implemented there. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY * CANDIDATES WITH NO UNITED...

Contract type, level and duration

Contract type: Staff Contract level: &nbs...

Competencies

Develops and implements sustainable business strategies, thinks long term and ex...

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.(for levels IICA-2, IICA-3, LICA Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above)

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications ...

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful imp...

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

This vacancy is closed.

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APPLICATION TIPS

How to send a good application:

TOGETHER, WE BUILD THE FUTURE

UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners’ peacebuilding, humanitarian and development projects around the world.

Our mission is to help people build better lives and countries achieve peace and sustainable development.

We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf on our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core.

We understand the importance of balancing professional and personal demands and offer several flexible working options.

Explore what we offer here.