ICT Senior Associate

Job categories IT

Vacancy code VA/2023/B5333/25522

Department/office AFR, HAMCO, Horn of Africa MCO

Duty station Addis Ababa, Ethiopia

Contract type Local ICA Support

Contract level LICA-7

Duration Ongoing Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

Application period 21-Feb-2023 to 19-Mar-2023

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.

This vacancy is closed.

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Background Information - Job-specific

UNOPS Ethiopia Multi-Country Office (ETMCO) exciting career opportunity

UNOPS-ETMCO is recruiting for this position: ICT Senior Associate, based in Addis Ababa, Ethiopia.

Qualified women (female) candidates are encouraged to apply.

Under the direct supervision of the ICT Officer, who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Senior Associate is responsible for providing efficient and effective ICT management and support to the UNOPS ETMCO Office in Ethiopia. In the discharge of her/his duties, the ICT Senior Associate liaises with UNOPS Programme, Operations and project teams in the Ethiopia Multi-country office and UNOPS HQ staff in order to ensure best support.

Background Information - Job-specific

Under the direct supervision of the ICT Officer, the ICT Senior Associate&n...

Under the direct supervision of the ICT Officer, the ICT Senior Associate will be responsible for the following summary of functions:

ICT client services, management and administration
Server and Network Administration
Knowledge building and knowledge sharing
ICT Maintenance

1. ICT client services, management and administration

Ensure efficient and effective ICT client services, management and administration, focusing on achievement of the following results:

Lead and support the helpdesk team on the installation and configuration of ICT-related hardware/software and provide technical support on standard software and various UNOPS customized systems.
Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
Lead the helpdesk team on the provision of fast, friendly, and effective user support.
Participation in the development of ICT standards and strategies.
Maintenance of inventory of all computers, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.
Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
Ensuring the providing for meeting/event ICT facilities setup such as audio system, video conferencing system, etc
Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
Report and assist the ICT officer to ensure continuous improvement of the ICT team and to deliver an efficient and client-oriented approach to technical support services to all users.
Participate in procurement of ICT-related hardware and software

2. Ensures efficient network administration, focusing on achievement of the following results:

Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ-based systems.
Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
A stable and responsive network environment based on daily monitoring of the network connection.
Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations

3. Knowledge building and Knowledge sharing

Training and guidance to users in the efficient and secure use of ICT systems and services
Advice to management, clients and colleagues on subject matter expertise
Synthesis and dissemination of best practices to internal collaborators and network

4. ICT Maintenance

Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
Conduct regular maintenance of ICT infrastructure equipment.
Ensure running condition of all ICT-related equipment through timely repair and maintenance.
Ensure frequently required ICT spare parts/stocks and consumables are available in stock at any time.
Perform other related duties as required.

Impacts of results

The ICT Senior Associate will impact the overall efficiency of the multi-country office in ICT management, technical stability and reliability of the installed systems and success in introduction and implementation of ICT strategies and policies. Appropriate delivery of services ensures client satisfaction and enhances credibility of UNOPS as an effective and efficient organization in the ICT sector.

Education/Experience/Language requirements

Education Completion of secondary school is required. A First lev...

Competencies

Treats all individuals with respect; responds sensitively to differences and enc...

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement (LICA) Contract level:...

Additional Information

Please note that UNOPS does not accept unsolicited resumes. Applic...

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

This vacancy is closed.

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