ICT Specialist (Senior Site Reliability Engineer)

The United Nations Global Service Center (UNGSC) is a global provider for IT services in United Nations Secretariat and provides IT service for Peacekeeping missions, UN HQ, UN Agencies, funds and programs.

Summary of key functions:

1. Site Reliability Engineer
2. Technical Lead
3. Knowledge Management

Under the overall supervision of the UNOPS Senior Programme Manager, the ICT Specialist (Senior Site Reliability Engineer) will work under Chief, Hybrid Cloud Computing Group and will be responsible for the following duties:

1. Site Reliability Engineer:

• Lead infrastructure projects to improve the availability, scalability, latency, and efficiency, including hands-on configuration of complex components. 
• Proactively review processes and procedures for automation opportunities.
• Implement automation tools and frameworks (CI/CD pipelines).
• Optimize the organization computing architecture.
• Operate Microsoft Azure and Amazon Web Services cloud and on-prem infrastructure at data.
• Ensure operations are carried according to service management and security organization frameworks.
• Help to architect and build automated solutions, including infrastructure management and monitoring, new technology integrations and data center migrations.
• Provide technical expertise and act as Subject Matter Expert to solve complex problems on infrastructure activities.
• Participate in on-call rotations.

2. Technical Lead:

• Provide guidance to other team members on managing end-to-end availability and performance of mission critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.
• Manage a team of technology experts in Infrastructure technologies.
• Manage prioritization of team tasks as per guidelines from management.

3. Knowledge Management:

• Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards.

4. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results:

The result of work of the ICT Specialist (Senior Site Reliability Engineer) impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO (Department of Peace Operations) and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

• Advanced university degree (Master's degree or equivalent) in Computer Science, Information Systems, Mathematics, Telecommunications, Engineering, Statistics, or relevant field.
• A first-level university degree (Bachelor's degree or evquivalent) in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree. 

• VMware Certified Professional certifications.
• Amazon Web Services (AWS) or Microsoft Azure certifications.
• PRINCE2 certification.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information - Sustainable Development Cluster 

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.